Bella Corona
Phoenix
Summary
Personable and organized with knack for clear communication and problem-solving. Developed strong communication and organizational skills in high-volume client service environment. Excelled at managing client interactions and maintaining accurate records. Looking to transition into new field, leveraging abilities in client assessment and data management.
Overview
4
4
years of professional experience
Work History
Intake specialist/ Administrative Assistant
Hunkapi Programs, Scottsdale, AZ (seasonal)
Scottsdale, AZ
12.2025 - Current
- Acted as a first point of contact to provide detailed information on services and policies
- Gathered detailed personal, legal, and medical histories and accurately entered data in EHR system
- Responded to inquiries by phone, email and web and evaluated urgency and eligibility of potential clients
- Maintained and organized client records, ensuring accuracy and timely data entry
- Communicated with clients, families, and referral sources to facilitate smooth onboarding and continuity care
- Verified insurance coverage through the Arizona Health Care Cost Containment System
- Scheduled initial assessments and appointments through the Nextiva app
- Demonstrated the ability to multitask in a fast-paced environment while maintaining accuracy and efficiency.
- Assisted in creating a welcoming and supportive environment aligned with trauma-informed care practices
- Maintained confidentiality and handled sensitive information with discretion and professionalism, complying with all HIPPA guidelines
- Supported daily administrative operations including answering phones, responding to emails, and managing office workflow
- Coordinated offsite errands and supply runs to support daily operations and special events
- Managed outgoing mail including sorting, preparing, and delivering correspondence to the post office
- Scheduled meetings, appointments, and coordinated calendars
- Assisted team members with various administrative and operational tasks in a fast-paced dynamic environment
Executive Administrative Assistant
Aria Dental Implant Center, Phoenix, AZ
Phoenix, AZ
12.2023 - 08.2025
- Performed daily tasks directly related to the business owners, head doctor, and director of operations
- Exhibited exceptional organizational skills to ensure all office duties were completed in a timely manner.
- Facilitate communication between our patients and team to ensure customer satisfaction
- Welcoming and assisting visitors, vendors, and other guests
- Performed general administrative duties, including answering phones, managing correspondence, and filing documents
- Perform all front office duties as needed- back up for front office
- Demonstrated excellent communication skills, both verbal and written, to provide courteous customer service in person and over the phone.
- Open and distribute mail, prepare outgoing FedEx, UPS and USPS packages and mailings.
- Developed and implemented new filing systems to increase office efficiency.
- Acted as a point of contact and liaison for internal and external stakeholders, including clients, partners, and team members.
- Demonstrated the ability to multitask in a fast-paced environment while maintaining accuracy and efficiency.
- Ordering office supplies and managing stocks; Performed complete inventory checks of all stock and supplies at directed intervals.
- Handling incoming and outgoing correspondence and phone calls
- Maintain confidentiality and handle sensitive information with discretion and professionalism.
- Handling multiple projects such as generating reports, basic bookkeeping, monitoring invoices, and entering data
Medical receptionist/front desk/medical records
Camelback Women’s Health/Unified Genesis, Paradise Valley, AZ
Paradise Valley, AZ
07.2022 - 09.2023
- Responsible for check in/check out process, collecting payments, maintaining phones, routine schedule checks, insurance verification, and medical records
- Received 100+ calls daily, responsible for scheduling, relaying messages to the provider, collecting payments over the phone, and directing calls to the correct department
- Warmly welcomed 100+ patients daily at check in. Responsible for collecting copays, OB prebills, and overall patient balances.
- Presented all policies and obtained signatures on needed forms and consents in addition to collecting all appropriate billing forms
- Collaborated alongside numerous nurse practitioners, medical assistants, and MD’s to ensure quality care for patients
- Skilled and knowledgeable in Women’s Health
- Received and distributed all internal mail
- Maintained an accurate online patient database including organizing paperwork, data entry, printing , and faxing documents
- Exhibited and maintained a high degree of professionalism and decorum in all situations in addition to confidentiality, flexibility, and accountability
- Ensured the reception area is stocked with appropriate booklets, pamphlets, and brochures for public
Education
High School Diploma -
Boulder Creek High School
Phoenix, AZ05.2019
Skills
- Client and Intake Coordination
- Data Entry and Documentation
- HIPPA Compliance and Confidentiality
- Interpersonal Communication
- Attention to Detail
- Organization
- Microsoft Office
- Google Office
- Insurance Verification
- EHR Systems
- Client and Customer Support
- Critical thinking skills
Accomplishments
- Skilled in building exceptional customer experiences
- Known for meeting critical timed event deadlines
- Well-versed in performing daily departmental operational tasks
- Recognized for team building with diverse associates
- Adept in latest social media technologies
- Adept in latest technology systems
Timeline
Intake specialist/ Administrative Assistant
Hunkapi Programs, Scottsdale, AZ (seasonal)
12.2025 - Current
Executive Administrative Assistant
Aria Dental Implant Center, Phoenix, AZ
12.2023 - 08.2025
Medical receptionist/front desk/medical records
Camelback Women’s Health/Unified Genesis, Paradise Valley, AZ
07.2022 - 09.2023
High School Diploma -
Boulder Creek High School