Kiersten Keiser
Lancaster,PA
Summary
Results-driven Administrative and Behavioral Health Professional experienced in client intake, crisis intervention, and patient support. Achieved operational efficiency through strong organizational skills, effective documentation practices, and HR support in employee onboarding and compliance. Focused on fostering positive relationships with clients and staff while enhancing service coordination and maintaining a supportive workplace environment.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
The Gatehouse
Lancaster, PA
10.2025 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed daily office operations and maintained organized filing systems.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Developed and maintained employee records using HR management systems.
- Facilitated recruitment processes by screening resumes and conducting initial interviews.
- Collaborated with various departments to streamline communication and processes.
- Coordinated training programs to enhance employee skills and knowledge.
Program Coordinator - Administrative Assistant
Gatehouse Behavioral Health Services
Lancaster, PA
06.2023 - Current
- Coordinated client intake processes for behavioral health services.
- Scheduled appointments and managed calendars for clinical staff to ensure effective time management and service delivery.
- Maintained accurate records and documentation for patient information.
- Provided emotional support to individuals facing challenges while collaborating with peers to achieve personal goals.
- Trained to support individuals facing mental health, psychological trauma, or substance use challenges.
Behavioral Health Associate
Lancaster Behavioral Health Hospital
Lancaster, PA
10.2022 - 05.2023
- Facilitated psychoeducational groups to enhance patient understanding and coping skills.
- Provided direct care to patients by assisting with daily activities and monitoring their health status.
- Monitored patient behavior and communicated significant changes to clinical team for timely interventions.
- Organized and documented patient data to create individualized plans of care.
- Completed Handle With Care training to effectively manage challenging patient behaviors.
- Completed CPR certification to ensure readiness in emergency medical situations.
- Documented patient interactions and progress in electronic health records.
- Maintained a safe and supportive environment for all patients.
Warm Hand Off Specialist
RASE Project
Lancaster, PA
09.2021 - 10.2022
- Educated patients and families on diagnosis, treatment plans, and preventative care tailored to individual health needs.
- Interacted with family, physicians and other disciplines regarding patient care.
- Oversaw daily operations of recovery center and run educational groups relating to sobriety/behavior modification ° Respond to local hospitals references patients who primarily have SUD and looking for treatment options ° Place participants into the necessary level of care/and or services that their seeking * Guided patients through admission process, ensuring a smooth transition into care. * Processed admissions applications
Admissions Coordinator/ Office Manager
TNH Sober Living LLC
Lancaster, PA
03.2020 - 05.2022
- Coordinated admissions processes for clients seeking recovery support, facilitating smooth transitions into the TNH Sober Living community.
- Scheduled and conducted intake interviews to assess client needs and suitability.
- Managed women's program operations, ensuring compliance with guidelines and accountability through routine urine analyses and adherence to program rules.
- Scheduled intakes and oversaw residents in day to day operations.
- Developed and maintained relationships with recovery community referral sources, enhancing collaboration and support for incoming clients.
- Greeted and assisted residents with booking reservations and answering any additional questions both in person and over the phone.
Behavioral Health Resource Coordinator
LGH- Penn Medicine
Lancaster, PA
10.2020 - 08.2021
- Assessed and documented patient data to create tailored plans of care that addressed individual needs.
- Instructed patients and families on diagnosis, treatment plans, and preventative care to enhance understanding and adherence.
- Collaborated with family, physicians, and multidisciplinary teams to ensure comprehensive patient care.
- Assessed, organized and documented patient data to develop an appropriate plan of care.
- Supported communication between departments to enhance patient experiences
- Instructed patients and families regarding diagnosis, treatment plan and preventative care according to individualized health needs.
- Interacted with family, physicians and other disciplines regarding patient care
Education
HS Diploma -
Lampeter-Strasburg High School
Lancaster06-2010
Skills
- Client intake coordination
- Intake coordination
- Patient documentation
- Electronic health records
- Behavioral assessments
- Behavior plans
- Crisis intervention
- Trauma-informed care
- Behavior techniques
- Resource coordination
- Resource management
- Office administration
- Team collaboration
- Team building
- Recruitment coordination
- Healthcare communication
- Conflict resolution
- Problem resolution
- Friendly, positive attitude
Training
- CPR certified
- CPI certification
- Crisis Prevention Intervention
- CPS Certification
- De-Esculation Training (handle with care)
Timeline
Administrative Assistant
The Gatehouse
10.2025 - Current
Program Coordinator - Administrative Assistant
Gatehouse Behavioral Health Services
06.2023 - Current
Behavioral Health Associate
Lancaster Behavioral Health Hospital
10.2022 - 05.2023
Warm Hand Off Specialist
RASE Project
09.2021 - 10.2022
Behavioral Health Resource Coordinator
LGH- Penn Medicine
10.2020 - 08.2021
Admissions Coordinator/ Office Manager
TNH Sober Living LLC
03.2020 - 05.2022
HS Diploma -
Lampeter-Strasburg High School