Joshua Thompsen
Portland
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in documentation management, insurance navigation, and maintaining HIPAA compliance. Successful in policy creation, client focused approaches, and conflict resolution.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Still Waters Counseling Services, LLC
12.2025 - Current
- Coordinate appointment scheduling, rescheduling, cancellations, and waitlists for multiple clinicians, helping ensure clients receive timely access to care.
- Assist clients with intake paperwork and other required documentation while building rapport and providing clear, compassionate guidance.
- Serve as a trusted point of contact, answering questions, addressing concerns, and connecting them with appropriate clinical or admin staff.
- Collect client insurance and verify benefits while maintaining compliance with HIPAA.
- Maintain records within the electronic health record system.
- Coordinated communication between clients and counseling staff, ensuring clarity and timely information exchange.
- Developed and implemented office procedures, streamlining administrative processes.
- Facilitate a clean, welcoming, and calming office environment that reflects the clinic's commitment to client well-being.
- Assisted with team interviews and onboarding tasks, supporting collaboration and organization in the workspace.
Documentation Specialist
Stahlbush Island Farms, Inc.
03.2024 - 12.2025
- Managed creation and revision of controlled documents, including Standard Operating Procedures, to ensure accuracy and compliance across the company.
- Review and sign off on production batches, including Critical Control Point and Critical Quality Point documents, before product release.
- Completed annual validations of systems, maintaining SQF certification and ensuring adherence to regulatory standards.
- Possess comprehensive knowledge of Food Safety Plans and Hazard Analysis Critical Control Point plans to ensure food safety and regulatory compliance.
- PCQI certified, ensuring compliance with food safety regulations and standards.
- BPCS certified, demonstrating expertise in process improvement and quality control.
- Create customer certificates of approval using product quality data to meet client specifications.
- Assisted Quality Assurance Manager in root cause analysis, contributing to resolution of product quality issues.
Lab Technician/Quality Assistant
Stahlbush Island Farms
11.2023 - 03.2024
- Complete grades and sampling within the quality lab, including moisture analysis, pH testing, and organoleptic sampling.
- Reported accurate and detailed quality metrics throughout production runs to maintain adherence to standards.
- Maintain attention to detail on critical paperwork, including Critical Control Points, Critical Quality Points, and x-ray and metal detection reviews.
- Assist the Quality Control Lab Manager with production batch reviews to ensure compliance with quality standards.
- Balance hourly checks across multiple operating lines to ensure consistent product quality.
Pharmacy Technician
Walgreens
02.2023 - 11.2023
- Organize medications, fill prescriptions, and maintain a clean, well-ordered work environment to support operational efficiency.
- Maintain compliance with HIPAA regulations, ensuring all sensitive information is securely managed.
- Assisted patients with individualized care and support, addressing their specific needs.
- Work with insurance companies, discovering and rectifying any obstacles that may hinder patients receiving their medications in a timely manner.
Assistant Manager
Buckle
05.2022 - 10.2022
- Managed men's denim section, ensuring sales goals were consistently met through effective product knowledge and strategy.
- Coached and mentored the team by staying up-to-date on product trends, ensuring high levels of expertise and performance.
- Met personal sales goals by utilizing strong interpersonal communication skills and rapport building with customers.
- Created an atmosphere of positivity and motivation within the team, promoting a healthy and collaborative work environment.
Sales Associate
Cellular Plus (Verizon)
02.2022 - 05.2022
- Ensure customer satisfaction by building personalized phone packages that best suit individual needs and preferences.
- Offer comprehensive phone-related assistance and provide support during setup to ensure a seamless customer experience.
- Maintain consistency with paperwork, keeping customers informed and updated at each step of the sales process.
- Build and maintain strong customer relationships by selling with optimism, integrity, and a focus on long-term satisfaction.
- Provide exceptional service and support, fostering customer loyalty and encouraging repeat business.
Education
High School Diploma -
White Cloud High School
White Cloud, MI05-2019
Skills
- Office management
- EHR management
- Client intake coordination
- Insurance verification
- Data entry
- Document control
- Office procedures development
- Administrative support
- Conflict resolution
Timeline
Administrative Assistant
Still Waters Counseling Services, LLC
12.2025 - Current
Documentation Specialist
Stahlbush Island Farms, Inc.
03.2024 - 12.2025
Lab Technician/Quality Assistant
Stahlbush Island Farms
11.2023 - 03.2024
Pharmacy Technician
Walgreens
02.2023 - 11.2023
Assistant Manager
Buckle
05.2022 - 10.2022
Sales Associate
Cellular Plus (Verizon)
02.2022 - 05.2022
High School Diploma -
White Cloud High School