Isabella Daws
Lake St. Louis
Summary
Dynamic and detail-oriented professional with extensive hospitality experience at European Wax Center. Proven ability in guest relations and reservation management, enhancing customer satisfaction and loyalty. Recognized for patience and composure in high-pressure situations, consistently delivering exceptional service and optimizing client flow. Committed to fostering positive client experiences and team collaboration.
Knowledgeable receptionist with solid background in guest services and proven track record of enhancing customer satisfaction. Consistently recognized for resolving guest issues swiftly and maintaining high service standards. Demonstrated proficiency in communication and problem-solving, ensuring seamless and pleasant guest experience.
Overview
4
4
years of professional experience
Work History
Guest Service Associate
European Wax Center
02.2024 - Current
- Managed front desk operations, ensuring a welcoming environment for clients and visitors.
- Responded to inquiries via phone and email, providing exceptional customer service and support.
- Managed appointment scheduling to optimize client flow and minimize wait times.
- Coordinated with stylists to ensure seamless client transitions between services.
- Developed strong relationships with clients to encourage repeat business and loyalty.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
Beauty Advisor
Sally's Beauty Supply
01.2023 - 01.2024
- Assisted customers in selecting beauty products tailored to individual needs
- Demonstrated product usage techniques to enhance customer understanding
- Maintained inventory levels, ensuring availability of popular items
- Provided exceptional customer service, resolving inquiries effectively
- Processed payments, entering sales in register for prompt customer service.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
Assistant Teacher
Hope Montessori Academy
04.2022 - 12.2022
- Supported classroom management by maintaining a positive and inclusive learning environment.
- Monitored student progress, providing feedback to enhance learning outcomes.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
Sales Associate
Claire's Stores
04.2021 - 04.2022
- Maintained visual merchandising standards to attract customer attention and drive sales.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Stocked merchandise and organized displays to optimize store layout and accessibility.
- Supported promotional activities by effectively communicating offers to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Associate of Arts - Business
St Charles Community College
City Of Saint Peters, MO12-2025
High School Diploma -
Duchesne High School
Saint Charles, MO05-2021
Skills
- Patience and composure
- Check-in and Check-out procedures
- Guest relations
- Payment processing
- Reservation management
- Team player mentality
- Maintenance requests
- Hospitality experience
- Detail-oriented
- Guest accommodations
Languages
English
Native or Bilingual
Timeline
Guest Service Associate
European Wax Center
02.2024 - Current
Beauty Advisor
Sally's Beauty Supply
01.2023 - 01.2024
Assistant Teacher
Hope Montessori Academy
04.2022 - 12.2022
Sales Associate
Claire's Stores
04.2021 - 04.2022
Associate of Arts - Business
St Charles Community College
High School Diploma -
Duchesne High School
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