Bella Gonzalez
Judsonia,AR
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
5
5
years of professional experience
Work History
Bartender
Purple Diamond
Memphis, TN
08.2022 - Current
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Collected and organized daily till totals and tips.
- Adhered to state regulations regarding serving alcohol responsibly.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Resolved customer complaints in a professional manner.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
Server
Porch and Parlor
Memphis, TN
02.2021 - 05.2022
- Provided excellent customer service to ensure satisfaction.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Served food and beverages to patrons and immediately remedied issues with orders.
Barista
Dunkin' Donuts
Southaven, MS
06.2020 - 01.2021
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Input orders into point of sale system and handled customer payments.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
Horn Lake High School
Horn Lake05-2018
Skills
- Safe service compliance
- Basic accounting
- Professional appearance
- Handling difficult customers
- Highly reliable
- Hospitality and accommodation
- Strong multitasking
- Sales expertise
- Cleanliness and hygiene
- Customer service expertise
- Customer service
- Dining room management
- Engaging personality
Timeline
Bartender
Purple Diamond
08.2022 - Current
Server
Porch and Parlor
02.2021 - 05.2022
Barista
Dunkin' Donuts
06.2020 - 01.2021
High School Diploma -
Horn Lake High School
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