Bella Hackett
Chattanooga,TN
Summary
Dynamic professional with a proven track record in hospitality and outdoor leadership, exemplified during my tenure at Camp Merri-Mac/Black Mountain Expeditions. Skilled in guest engagement and outdoor survival, I excel in creating memorable experiences and fostering team cohesion. Demonstrated exceptional customer service and team leadership, enhancing operational efficiency and participant satisfaction. Motivated outdoor guide with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Chattanoogan Hotel, Curio Collection by Hilton
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Expedition Guide
Camp Merri-Mac/Black Mountain Expeditions
05.2024 - 09.2024
- Guided various types of trips such as: whitewater kayaking, rafting, hiking, canoeing, etc.
- Ensured participant safety by conducting risk assessments and implementing safety protocols during excursions.
- Promoted environmental stewardship by educating teens on responsible outdoor practices such as Leave No Trace principles.
- Implemented emergency response plans in challenging situations, ensuring participant well-being and program continuation.
- Evaluated program effectiveness based on participant feedback, making necessary adjustments to improve future expeditions.
- Developed participants'' leadership qualities through personalized coaching sessions and constructive feedback.
- Managed logistics for successful expeditions, including transportation, accommodations, and meal planning.
Camp Counselor/Head of Kayaking
Camp Merri-Mac
05.2022 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Led kayaking trips on various rivers around Western North Carolina.
Daycare Childcare Provider
First Presbyterian Church Of Nashville
05.2021 - 08.2021
- Implemented positive reinforcement techniques to encourage good behavior and promote self-discipline among children.
- Maintained cleanliness of the daycare facility by following proper sanitation procedures during routine tasks such as diaper changes or preparing meals/snacks for the children.
- Provided a safe and nurturing environment for children, promoting emotional well-being and growth.
- Collaborated with fellow daycare providers to maintain a high level of care for all children at the facility.
Education
Bachelor of Science - Sport, Outdoor, Recreation, Tourism Management
University of Tennessee At Chattanooga
Chattanooga, TN12.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Outdoor Survival Skills
- Canoeing and kayaking abilities
- Whitewater rafting experience
- Team Leadership
Affiliations
- UTC Outdoors
Certification
- First Aid Certification - American Red Cross.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Lifeguarding Certification - American Red Cross.
- Wilderness First Aid
Timeline
Expedition Guide
Camp Merri-Mac/Black Mountain Expeditions
05.2024 - 09.2024
Server
Chattanoogan Hotel, Curio Collection by Hilton
10.2023 - Current
Camp Counselor/Head of Kayaking
Camp Merri-Mac
05.2022 - 08.2023
Daycare Childcare Provider
First Presbyterian Church Of Nashville
05.2021 - 08.2021
- First Aid Certification - American Red Cross.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- Lifeguarding Certification - American Red Cross.
- Wilderness First Aid
Bachelor of Science - Sport, Outdoor, Recreation, Tourism Management
University of Tennessee At Chattanooga
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