Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bella Keene

Chattanooga,TN

Summary

Driven professional with a track record of enhancing customer loyalty at Walgreens through exceptional customer service and problem-solving abilities. Skilled in active listening and critical thinking, adept at managing high-stress situations and improving resolution times. Collaborated effectively in team settings, demonstrating superior customer relations and stock management skills.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Walgreens
09.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Responded to customer requests for products, services, and company information.

Food and Beverage Attendant

Chick Fill A
02.2024 - 04.2024
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.

Education

High School Diploma -

Siegel Highschool
Murfreesboro, TN

University of Chattanooga
Chattanooga, TN
08.2023 - 05.2027

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Stock management
  • Customer Relations

Accomplishments

  • Won Miss Congenial in High School
  • Graduated High School on Honor roll

Timeline

Food and Beverage Attendant

Chick Fill A
02.2024 - 04.2024

University of Chattanooga
08.2023 - 05.2027

Customer Service Representative

Walgreens
09.2021 - Current

High School Diploma -

Siegel Highschool
Bella Keene