Bella Martinez-Cooper
Chapin,SC
Summary
Passionate and motivated individual with demonstrated experience in the equine industry. 10 Years of hunter/jumper instruction as well as showing experience at Bruce’s Field Aiken, TIEC, and WEC Ocala. Most recently completed a year of instruction in the University of Findlay English Equestrian Program working with made and green horses. Hard worker and a quick learner looking for an entry-level position that will allow the use of said experience and continue to grow skills as a professional in the equestrian circuit.
Overview
3
3
years of professional experience
Work History
Team Member
Chick-fil-A Ballentine
07.2023 - 08.2023
- Front of House employee, responsible for anything pertaining to serving guests i.e., front counter and drive-thru.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Senior Snoballer
Pelican's Snoballs NW Ballentine
02.2020 - 08.2022
- Prepare simple syrup and ingredients, shave ice, ring up customer orders, clean, and open/close the store.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
- Reduced cashier errors by implementing comprehensive training programs for new hires.
- Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
- Mentored junior cashiers, providing guidance on best practices and company policies.
Kennel Technician
Dutch Fork Animal Hospital
12.2021 - 03.2022
- Responsible for the care and cleaning of kennels for pets in boarding including feeding and water, laundry, walking, washing out kennels, and medicating
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
Education
Animal Science & English Equestrian - Preveterinary Studies And English Riding/Training
The University of Findlay
Findlay, OHHigh School Diploma -
Chapin High School
Chapin, SC05.2022
Skills
- Attention to detail
- Horse Show Preparation
- Stable Management
- Horse Conditioning
- Tack Maintenance
- Organization
- Problem-solving
- Teamwork
Languages
Spanish
Timeline
Team Member
Chick-fil-A Ballentine
07.2023 - 08.2023
Kennel Technician
Dutch Fork Animal Hospital
12.2021 - 03.2022
Senior Snoballer
Pelican's Snoballs NW Ballentine
02.2020 - 08.2022
Animal Science & English Equestrian - Preveterinary Studies And English Riding/Training
The University of Findlay
High School Diploma -
Chapin High School
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