Likeya Jordan
Herrin,IL
Summary
Detail-oriented professional with a strong commitment to customer service and teamwork. Experienced in maintaining safety protocols and streamlining processes to enhance productivity.
Overview
17
17
years of professional experience
Work History
Team Member
Aisin Manufacturing
Marion, IL
06.2026 - Current
- Operated production machinery to assemble automotive components efficiently.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to meet daily production targets.
- Assisted in maintaining clean and organized workspaces for optimal productivity.
- Reported equipment malfunctions to supervisors for timely repairs.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
Driver
Uber
Chicago, Illinois
08.2018 - 04.2026
- Navigated routes efficiently to ensure timely passenger pickups and drop-offs.
- Provided exceptional customer service to enhance rider experience during trips.
- Maintained vehicle cleanliness and functionality through regular inspections and upkeep.
- Communicated effectively with riders regarding trip details and any changes.
- Delivered goods and services to customers on time and in excellent condition.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Picked up clients from specific locations to transport and drop off at destinations.
Team Member
Aisin Manufacturing
Marion, IL
10.2016 - 08.2018
- Operated production machinery to assemble automotive components efficiently.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to meet daily production targets.
- Assisted in maintaining clean and organized workspaces for optimal productivity.
- Reported equipment malfunctions to supervisors for timely repairs.
- Participated in training sessions to learn operational procedures and tools.
- Maintained a clean and organized work area throughout shift.
Assistant Manager
Rollin up Smoke Shop
Herrin, Illinois
01.2014 - 07.2016
- Managed daily operations and ensured compliance with store policies.
- Managed inventory levels and restocked shelves.
- Developed and implemented promotional strategies to enhance sales.
- Monitored cash register operations and performed end-of-day reconciliations.
- Collaborated with management to improve store efficiency and workflow.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted thorough reviews of completed tasks to ensure they met established quality standards and guidelines.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Assistant Manager
Hardee's Restaurant
Herrin, Illinois
02.2009 - 03.2014
- Developed training programs for new hires to enhance team capabilities.
- Conducted performance reviews to evaluate staff development and effectiveness.
- Mediated conflicts among team members to maintain a positive work environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Manager
Little Caesars Pizza
Herrin, Illinois
12.2010 - 12.2012
- Streamlined operational processes to improve workflow efficiency and reduce delays.
- Conducted performance reviews to evaluate staff development and effectiveness.
- Coached, mentored and trained team members in order to improve their job performance.
- Implemented feedback systems to gather insights from team members regularly.
- Mediated conflicts among team members to maintain a positive work environment.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
High School Diploma -
Galesburg High School
Galesburg, IL05-1998
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Problem solving
- Complaint resolution
- Attention to detail
- Detail-oriented
- Inventory management
- Production machinery operation
- Equipment maintenance
- Safety protocol adherence
- Inventory management
- Route navigation
- Time management
- Positive attitude
- Hospitality and accommodation
- Leadership qualities
- Problem-solving
- Leadership qualities
- Attention to detail
Timeline
Team Member
Aisin Manufacturing
06.2026 - Current
Driver
Uber
08.2018 - 04.2026
Team Member
Aisin Manufacturing
10.2016 - 08.2018
Assistant Manager
Rollin up Smoke Shop
01.2014 - 07.2016
Manager
Little Caesars Pizza
12.2010 - 12.2012
Assistant Manager
Hardee's Restaurant
02.2009 - 03.2014
High School Diploma -
Galesburg High School