Bella Pucillo
Erie,PA
Summary
Driven leader with a track record of enhancing team performance and customer satisfaction at Panera Bread. Excelled in coaching and mentoring, alongside superior attention to detail, to foster a positive work environment and exceed production goals. Skilled in workplace safety and diversity, achieving significant improvements in team efficiency and service excellence. Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
Work History
Team Lead
Panera Bread
03.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
Ice Cream Server
Sarris Candies
09.2021 - 03.2023
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Provided support to fellow team members when needed, creating a cohesive work environment.
Education
High School Diploma -
Canon-Mcmillan Senior High School
Canonsburg, PA05.2024
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
- Workplace Safety
- Schedule Management
- Complaint resolution
- Employee Evaluation
- Diversity and Inclusion
- Trend tracking
- Influencing skills
- Teamwork and Collaboration
- Attention to Detail
- Team Supervision
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Team Lead
Panera Bread
03.2023 - Current
Ice Cream Server
Sarris Candies
09.2021 - 03.2023
High School Diploma -
Canon-Mcmillan Senior High School
Similar Profiles
Liz BrackinLiz Brackin
General Manager at American Bread Company/ Panera BreadGeneral Manager at American Bread Company/ Panera Bread
Gina WrightGina Wright
Sales Associate at Panera BreadSales Associate at Panera Bread
Elina KujalaElina Kujala
Associate Team Lead at Panera BreadAssociate Team Lead at Panera Bread
Brendan MintonBrendan Minton
Team Leader at Panera BreadTeam Leader at Panera Bread
Noel LaskowskiNoel Laskowski
Assistant Head Teller at Erie Federal Credit UnionAssistant Head Teller at Erie Federal Credit Union