Bella Rodgers
Auburn
Summary
Reliable team player successful providing fast, high-quality customer service to guests. Organized and attentive to details and efficiency. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, and management. Quick and efficient learner, always aiming to grow.
Overview
5
5
years of professional experience
Work History
Server/Catering Server
Lucille's Smokehouse Bar-B-Que
07.2022 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Greeting, order-taking, serving food, cashing out guests
- Catering- packing food, disposables, and other equipment, driving a company van to event location, setting up food, serving food, cleaning up
- Working in a fast-pace environment, including multi-tasking and caring for 5-7 tables at a time
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Black Bear Diner
09.2021 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served guests, ensuring quality customer experience
Childcare Volunteer
Acres Of Hope
01.2021 - 08.2021
- Enhanced children''s social skills by organizing group activities and team-building exercises.
- Provided a safe and nurturing environment for children to learn and grow through various educational activities.
- Took care of young children and created activities and games for them
Team Lead
Chick-fil-A
03.2019 - 07.2021
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Ran shifts, positioning team members, running breaks
- Counting cash drawers at the end of the night, putting the money into the safe
- Closing the store and setting the alarm
Education
Associate of Arts - General Business
Sierra College
5100 Sierra College Blvd, Rocklin, CA 9567712.2023
Skills
- Order Management
- Guest Engagement
- Menu Memorization
- Performance Improvement
- Hospitality Service Expertise
- Cash Handling
- Relationship Management
- Order Accuracy
- Conflict Resolution
- Attention to Detail
- Team Collaboration
- Problem Solving
- Multitasking Abilities
- Organizational Skills
- Positive Attitude
- Effective Communication
- Strong Work Ethic
- Time Management
- Interpersonal Skills
Youth Leader
Since the year 2020, I have been serving as a youth leader at my church. I also run my church's social media accounts.
Timeline
Server/Catering Server
Lucille's Smokehouse Bar-B-Que
07.2022 - Current
Server
Black Bear Diner
09.2021 - 07.2022
Childcare Volunteer
Acres Of Hope
01.2021 - 08.2021
Team Lead
Chick-fil-A
03.2019 - 07.2021
Associate of Arts - General Business
Sierra College
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