Cora Clark
Fargo,ND
Summary
Sociable Server offering 4 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations. Skilled customer service specialist offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Hardworking, with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent College Student focused and dedicated to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Server/Catering/Hostess
Lyndees
Osseo, MN
12.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked food before serving it to customers.
- Provided exceptional service to high volume of daily customers.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Accurately recorded orders on cash register and point-of-sale system.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Greeted customers, answered questions and recommended specials to increase profits.
Car Side, Host
Applebee's Grill + Bar
Fargo, ND
09.2023 - Current
- Greeted guests and provided menus.
- Set up tables in between patrons to reduce wait times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided exceptional service to high volume of daily customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Trained new employees on restaurant procedures and plating techniques.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Cleaned tables and chairs to prepare dining area for next customers.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
Server
Mrs Taco
Andover, MN
06.2022 - 08.2022
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Provided exceptional service to high volume of daily customers.
- Accurately recorded orders on cash register and point-of-sale system.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Upheld high standards of sanitation in accordance with health department regulations.
Pizza Maker
Chanticlear Pizza
Andover, MN
05.2019 - 04.2021
- Checked completed orders for correct quantity and quality.
- Operated the pizza oven, ensuring pizzas were cooked to order.
- Prepared multiple orders at once for speedy service.
- Collaborated with team to deliver timely service of items.
- Safely operated ovens, fryers and grills to prevent injuries and accidents.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Followed specific methods for food preparation and proper portioning.
- Cleaned and sanitized kitchen surfaces and equipment.
- Monitored quality of all products served to customers.
- Set aside add-on items for future orders.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
Education
Associate of Arts - Fine Arts Degree
University of Minnesota - Duluth
Duluth, MN05-2023
Bachelor of Arts - Fine Arts
North Dakota State University
Fargo, NDSkills
- Safe Food Handling
- Guest Engagement
- Order Management
- Regulatory Compliance
- Cash Handling
- Order Accuracy
- POS Operation
- Dining Customer Service
- Check Payment Processing
- Positive and Professional
- Effective Customer Upselling
- Relationship Management
- Sales Expertise
- Sales Techniques
- Guest Relations Management
- Suggestive Selling
Accomplishments
- I have been on the Deans list since I started college.
Languages
Spanish
Professional
Timeline
Server/Catering/Hostess
Lyndees
12.2023 - Current
Car Side, Host
Applebee's Grill + Bar
09.2023 - Current
Server
Mrs Taco
06.2022 - 08.2022
Pizza Maker
Chanticlear Pizza
05.2019 - 04.2021
Associate of Arts - Fine Arts Degree
University of Minnesota - Duluth
Bachelor of Arts - Fine Arts
North Dakota State University
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