Denise Salgado Falconi
Ranson,WV
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Merchandise Associate
Marshalls Retail Store
Ranson, WV
09.2023 - Current
- Implemented loss prevention measures such as restocking high-value items behind counters when necessary.
- Performed regular price checks to identify discrepancies between shelf tags and computerized systems.
- Reorganized sales floor to optimize customer flow and improve product visibility.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Provided superior customer service by responding promptly to inquiries and resolving customer complaints.
- Operated cash registers efficiently during peak shopping hours, providing excellent customer service throughout the transaction process.
- Greeted store customers, offered assistance, and thanked each for patronage.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Transported and positioned floor displays with pallet jacks.
Lead Delivery Driver
Amazon
Sterling, VA
10.2019 - 05.2023
- Utilized GPS systems effectively for efficient navigation between destinations.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Handled merchandise in accordance with product handling standards.
- Performed daily pre-trip inspections on delivery vehicles to ensure safety and compliance with DOT regulations.
- Adhered to all federal, state and local laws governing safe driving practices while operating a commercial vehicle.
- Maintained accurate records of all deliveries, including tracking information and signatures from recipients.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Communicated clearly with dispatch team regarding changes in schedules due to weather conditions or traffic congestion.
- Attended mandatory safety meetings held by employers before starting a shift.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Passenger Service Agent
Avianca Airlines
Sterling, VA
03.2018 - 09.2019
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Operated computerized system to handle ticketing and check-ins.
- Kept passengers informed by announcing important information about itineraries, flights and luggage.
- Greeted passengers and provided boarding instructions.
- Provided assistance to passengers with limited mobility.
- Coordinated with internal resources to process passenger information and dispatch flights on time.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Carried and operated radio or pager to communicate with airport personnel.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Interpreted identification labels and tags to properly route baggage and cargo.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
- Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
- Verified identification of passengers for security purposes.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
Department of Beauty Coordinator
TJ Maxx, TJX Companies
Glen Cove, NY
03.2016 - 04.2017
- Reviewed lists of station drops, dealers or customers, loading trucks with appropriate deliverables.
- Kept accurate logs of all deliveries and trips.
- Worked closely with marketing team in developing product promotion plans and campaigns.
- Planned commercial displays to entice and appeal to customers.
- Designed floor layouts, product displays and shelving layouts to maximize sales and influence customer purchasing habits.
- Set direction for supervisory team and front-line staff to drive consistency of guest experience.
- Selected merchandise based on quality and cost-efficiency models.
- Monitored departmental product shrinkage and reported it to executives.
Representative
bubbles dry cleaner
Glen Cove, NY
05.2015 - 02.2016
- Organized backroom stock including receiving shipments, stocking shelves, inventory control.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Consistently met daily performance goals set by management team members.
- Provided customer service by answering product and service related questions.
- Established relationships with existing customers to promote new product or service opportunities.
- Established positive relationships with customers through effective communication techniques.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Greeted customers and responded to inquiries in a timely manner.
- Processed customer orders and collected payment information.
- Stocked shelves with new merchandise following company procedures for accurate inventory tracking.
- Performed cashier duties such as ringing up sales accurately and efficiently while providing exceptional customer service.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
Education
High School Diploma -
Santa Maria High School
Lima Peru12-1992
Skills
- Shrink Reduction
- Visual Merchandising
- Display Setup
- Retail Experience
- Cash Management
- Store Organization
- Data Entry
- Appointment Scheduling
- Inbound and Outbound Calling
- Credit Card Payment Processing
- Positive and Professional
- Lead Generation
- Retail Sales Customer Service
- Coordination
Languages
English
Professional
Spanish
Native/ Bilingual
Accomplishments
- leadership role
- outstanding service
- customer advocate
- resourcefulness
- goes above and beyond expectations
- team player
Timeline
Merchandise Associate
Marshalls Retail Store
09.2023 - Current
Lead Delivery Driver
Amazon
10.2019 - 05.2023
Passenger Service Agent
Avianca Airlines
03.2018 - 09.2019
Department of Beauty Coordinator
TJ Maxx, TJX Companies
03.2016 - 04.2017
Representative
bubbles dry cleaner
05.2015 - 02.2016
High School Diploma -
Santa Maria High School