Bella Zakarian
Newton,Ma
Summary
Friendly and efficient professional dedicated to maximizing customer satisfaction with exceptional service and support. Bringing over three years of extensive experience in customer service roles, with a strong ability to manage front desk operations, handle administrative tasks, and create a welcoming atmosphere for customers.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Walgreens
11.2022 - 02.2023
- Trained new employees on store policies and procedures, fostering a cohesive team environment.
- Resolved customer issues and complaints, handling difficult situations with professionalism and patience.
- Answered phone calls from customers promptly and courteously.
Customer Service Associate
CVS
05.2022 - 09.2022
- Maintained store cleanliness and organization, ensuring a welcoming environment for customers.
- Assisted customers in finding products or suitable replacements, providing knowledgeable and courteous service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Customer Service Associate
Stop & Shop
02.2019 - 04.2020
- Assisted disabled customers with shopping needs, ensuring a comfortable and accessible shopping experience.
- Managed returns and exchanges efficiently, maintaining a high level of customer satisfaction.
- Provided information about products and services available to customers.
Education
Bachelors - Psychology
University of Massachusetts
05-2024
Skills
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Proficient in handling front desk operations and administrative tasks
- Ability to work effectively in a team environment
- Capable of managing difficult customer situations with tact and professionalism
- Team Collaboration
- Complex Problem-Solving
- Customer Relationship Management (CRM)
Languages
Russian
Native/ Bilingual
Armenian
Native/ Bilingual
Affiliations
- Hotline Receptionist, Cape Cod Samaritans
- Created and managed a blog focused on exploring the world around us
Timeline
Customer Service Associate
Walgreens
11.2022 - 02.2023
Customer Service Associate
CVS
05.2022 - 09.2022
Customer Service Associate
Stop & Shop
02.2019 - 04.2020
Bachelors - Psychology
University of Massachusetts
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