Bella Zakarian
Newton,Ma
Summary
Dynamic leader with a proven track record at Blue Salt, adept in fostering team collaboration and enhancing customer relationships. Excels in emotional awareness and CRM, significantly improving service standards. Skillfully manages complex customer situations, ensuring satisfaction and loyalty. Demonstrates exceptional organizational skills, driving efficient operations and positive work environments.
Overview
6
6
years of professional experience
Work History
Co-Manager
Blue Salt
Newton, MASSACHUSETTS
08.2024 - Current
- Co-managed daily restaurant operations, ensuring efficient service and smooth workflows.
- Oversaw staff schedules and resource management to maintain high standards of customer service
- Facilitated communication between departments, ensuring timely completion of projects.
- Fostered a positive and supportive work environment, prioritizing employee well-being and morale
- Promoted open communication and work-life balance to enhance team motivation and productivity
- Actively listened to team members' needs, creating a workplace where everyone feels valued
Customer Service Associate
Walgreens
11.2022 - 02.2023
- Trained new employees on store policies and procedures, fostering a cohesive team environment
- Resolved customer issues and complaints, handling difficult situations with professionalism and patience
- Answered phone calls from customers promptly and courteously
Customer Service Associate
CVS
05.2022 - 09.2022
- Maintained store cleanliness and organization, ensuring a welcoming environment for customers
- Assisted customers in finding products or suitable replacements, providing knowledgeable and courteous service
- Adjusted bills and refunded money to resolve customers' service or billing complaints
Customer Service Associate
Stop & Shop
02.2019 - 04.2020
- Assisted disabled customers with shopping needs, ensuring a comfortable and accessible shopping experience
- Managed returns and exchanges efficiently, maintaining a high level of customer satisfaction
- Provided information about products and services available to customers
Education
Bachelors - Psychology
University of Massachusetts
05.2024
Skills
- Emotional awareness
- Excellent customer service and communication skills
- Strong organizational and multitasking abilities
- Ability to work effectively in a team environment
- Capable of managing difficult customer situations with tact and professionalism
- Complex problem-solving
- Customer Relationship Management (CRM)
- Team Collaboration
Languages
- Russian, Native/Bilingual
- Armenian, Native/Bilingual
Activities
-Hotline Receptionist, Cape Cod Samaritans
-Created and managed a blog focused on exploring the world around us
Timeline
Co-Manager
Blue Salt
08.2024 - Current
Customer Service Associate
Walgreens
11.2022 - 02.2023
Customer Service Associate
CVS
05.2022 - 09.2022
Customer Service Associate
Stop & Shop
02.2019 - 04.2020
Bachelors - Psychology
University of Massachusetts
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