Belladonna Pettyjohn-Wenn
2470 E Hathaway Rd Harbor Springs
Summary
Detail-oriented individual with exceptional communication and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Sales Associate Manager
Tropic Cove Pet Store
05.2024 - 04.2025
- Developed and implemented effective sales strategies to improve store performance and customer satisfaction.
- Analyzed sales data to identify trends, optimize inventory management, and drive profitability.
- Developed customer rapport for better customer satisfaction and repeat business.
- Cared for fish and reptiles.
- Handled cash and card transactions smoothly and efficiently.
- Posted on social media to gain new customers and increase interest in the store.
Crew Trainer
McDonalds
12.2023 - 04.2025
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Provided excellent customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated cash register efficiently, handling transactions with accuracy and speed.
Sales Associate
H&M Hennes & Mauritz
10.2021 - 10.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays in accordance with brand standards.
- Processed transactions efficiently using point-of-sale systems to ensure smooth checkouts.
- Collaborated with team members to meet daily sales targets and improve customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Crew Trainer
McDonald's
08.2018 - 06.2019
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during food preparation.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Handled transactions smoothly and efficiently.
Education
General Studies
North Central Michigan College
Petoskey, MISkills
- Customer engagement
- Social media savvy
- Positive and upbeat
- Training and development
- PowerPoint and Word certification
- Excellent communication skills
Timeline
Sales Associate Manager
Tropic Cove Pet Store
05.2024 - 04.2025
Crew Trainer
McDonalds
12.2023 - 04.2025
Sales Associate
H&M Hennes & Mauritz
10.2021 - 10.2022
Crew Trainer
McDonald's
08.2018 - 06.2019
General Studies
North Central Michigan College