Bella K Osoro
Olathe,KS
Summary
Information Security Specialist with passion for aligning security architecture plans and processes with security standards and business goals. Extensive experience developing and testing security framework for cloud-based software.
Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Project Manager
ALL NBC
01.2021 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
GRC Analyst/ Access Verification Analyst
PUBLIX
03.2022 - 08.2022
- Validating that the scope of upcoming access verification campaign is accurate and has not changed using SQL, Active Directory and other tools
- Reviewed audit and monitoring reports related to consumer and client activities.
- Developed, implemented, and communicated IT and Corporate security policies, standards, best practice and procedures
- Prepared documentation and records for upcoming audits and inspections.
- Assisted in creation of Process and Procedure documentation to provide compliance oversight through regular audits of business units
- Assisted with the development of policy awareness efforts and materials for distribution to the users
- Provided advice on addressing IT information security issues
- Validating that access verification campaign data is complete and accurate
- Following established processes to create the campaign and ensuring campaigns and communication meet formatting requirements and instructional text is validated for accuracy
- Created High Level documentation for processes
- Compliance with HIPPA, PCI, SOX, SOC
Compliance Support Representative II
UPS
10.2021 - 06.2022
- Ensured accuracy of customer records and responded to customer inquiries as needed
- Prepares daily reconciliations and analyzes source documents using TELOS
- Identified, researched, and resolved any errors or customer disputes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Coached employees through day-to-day work and complex problems.
Identity and Access Management
TMOBILE
12.2020 - 12.2021
- Contributed to Developing and maintaining well-written documentation for processes
- Performed network troubleshooting to isolate and diagnose common problems.
- Developed security metrics and technical analysis to give insight into performance and trends.
- Assisted in projects where IAM tasks were needed and also performed occasional training across various departments in support of the Access Management solutions and business processes
- Open trouble tickets for various customers, answer incoming telephone calls, respond to network alarms, customer emails, and documenting/updating customer account data
Information Security Engineer/ Technical Project Manager
YRC WORLDWIDE
02.2016 - 06.2019
- Created a Security Awareness program (Proofpoint) - that helped promote multi-layered defense to protect the network/ company from data breach
- Contributed to the development of Identity & Access Management standards, practices, and guidelines
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
- Managed projects utilizing best practice project management methodologies like Agile
- Developed, implemented and documented security programs and policies and monitored compliance across departments.
- Created and maintained project work plans in Agile, Scrum Master, Jira, Confluence, MS SharePoint for the team to view
- Responsible for Incident Response Management and policy update
- Researched, Evaluated, selected and recommended hardware and software systems that provided security functions
- Created SSL certificates for company websites both Internal and External as well as provide technical support
- Provided technical assistance on the administration of Security tools that my team and I supported and monitored information security
- Planning, researching and developing security policies, standards and procedures
- Responsible for analyzing security analysis reports (data) and events (SIEM), Azure and recommended feasible and appropriate options
- Reports on significant vulnerabilities, trends, and incidents that prevented data breach
- Worked with Stealthbits Technologies, researched and installed updates for the technology
- Used eDiscovery (EnCase) to perform forensics collections
- Developed security metrics and technical analysis to give insight into performance and trends.
- Governance and Compliance for SOX (Archer), SOC- Monitored multiple logs quarterly across diverse platforms to uncover specific activities as they occur from platform to platform
- Created case studies and profiles with log information in support of security monitoring and account/data access
- Research on new Ideas and Technology after monitoring the state of the company’s security.
- Planned and oversaw configuration changes for security infrastructure platforms.
Security Admin
GENTIVA
07.2015 - 02.2016
- Tracking security of users in Active Directory
- Performing Role Based Access Control for Applications
- Onboarding and Offboarding users
- Mainframe Access duties
Access Management Analyst
ARMED FORCES BANK N.A.
06.2013 - 07.2015
- Provisioning roles and access to remote and mobile devices using AirWatch
- RBAC Management using the configuration Baseline
- Technical Support to users
- Password Resets for Various Applications
- Remote access to user’s workstations for troubleshooting issues
- Creating and escalating tickets
- Proven ability to learn quickly and adapt to new situations.
Service Desk Analyst III
USDA, National Information Technology
04.2013 - 07.2015
- Monitoring Servers using Xymon and HPOV, FedRAMP
- Using Remedy to create and assign tickets
- Team Lead and ticket management using Remedy
- Create and administer users in Juniper JUNOS
Help Desk Representative
Ferrellgas, via Entelli Staffing
04.2012 - 06.2012
- Provided support to 350 employees nationwide
- Followed up with users to keep them informed of the progress of their service requests or incidents
- Documented all incidents on the Remedy system when escalating a case
- Troubleshoot issues with handheld devices, resolved incidents and service requests at the
- Client’s level of understanding
- 100% phone, chat and email support
- Escalated cases that I could not resolve within the time limit allowed per incident
- Imaging of Laptops and Desktops
- Provide support for internal customers on password resets
- Using Active Directory for unlocking accounts
- Using Mainframe to access various systems
- Email support and email migration.
Dispatcher/ Accounting Assistant
Renzenberger Inc
03.2010 - 03.2012
- Scheduled and dispatched railroad trips and locations according to customer requests, specifications, or telephone needs
- Conferred with customers or supervised personnel in order to address questions, problems, and requests for service or equipment
- Ensured timely and efficient movement of trains according to train orders and schedules
- Oversaw all communications within specifically assigned territories.
Digital Technical Support
H & R Block
01.2010 - 03.2010
- Provided client support and technical issue resolution via E-Mail and, phone
- Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only)
- Configured software to connect to Internet application servers
- Provided training to clients in the use of system and applications as related to Internet
- Obtained general understanding of OS and application operations related to company offered services
- Identified and corrected or advised on operational issues in client computer systems
- Perform creation of new accounts using company provided software tools.
Education
Master of Science - Cyber Security
Grand Canyon University
Phoenix, AZ10.2024
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture and Technology
12.2004
Skills
- Implementation and maintenance of Security Policies and Procedures for the specific
- AD Group Policy; Managing Files; Backup; Managing Printers; File Servers
- Monitoring Computers; Patch Management and Security; Certificate Services and Server
- Virtualization
- Professional IT Project Experience (virtualized and non-virtualized):
- Business Skills for the IT Professional: Customer Service, Conflict Resolution, Problem
- Solving, Teamwork, Influence, and Communication Tactics, and Personal Finance for IT
- Microsoft Active Directory
- Data Review
- Requirements Elicitation
- Project Management
- Status Updates
Accomplishments
- Designed and launched a company-wide security awareness program, resulting in a reduction in data breach.
- Supervised a team on 3 staff members
- Collaborated with team of 10 in the development of the Security Awareness Project.
Certification
- ITIL
- Security +
- Scrum Master (In progress)
Timeline
GRC Analyst/ Access Verification Analyst
PUBLIX
03.2022 - 08.2022
Compliance Support Representative II
UPS
10.2021 - 06.2022
Project Manager
ALL NBC
01.2021 - Current
Identity and Access Management
TMOBILE
12.2020 - 12.2021
Information Security Engineer/ Technical Project Manager
YRC WORLDWIDE
02.2016 - 06.2019
Security Admin
GENTIVA
07.2015 - 02.2016
Access Management Analyst
ARMED FORCES BANK N.A.
06.2013 - 07.2015
Service Desk Analyst III
USDA, National Information Technology
04.2013 - 07.2015
Help Desk Representative
Ferrellgas, via Entelli Staffing
04.2012 - 06.2012
Dispatcher/ Accounting Assistant
Renzenberger Inc
03.2010 - 03.2012
Digital Technical Support
H & R Block
01.2010 - 03.2010
Master of Science - Cyber Security
Grand Canyon University
Bachelor of Science - Information Technology
Jomo Kenyatta University of Agriculture and Technology
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