Bella Linda Rascon
Idaho Falls,ID
Summary
Bilingual and customer-focused professional with experience in real estate, administrative support, technical troubleshooting, and client relations. Knowledgeable in assisting clients though real estate processes, coordinating documentation, managing communications, and providing exceptional service. Experienced in resolving complex customer concerns, handling escalated issues, and maintaining accurate records in fast-paced environments. Proven ability to build positive relationships, communicate effectively with diverse clients, and learn new systems and procedures quickly. Seeking to bring a combination of real estate knowledge, organizational skills, and customer service expertise to a real estate-focused role in a new market.
Overview
6
6
years of professional experience
Work History
HR Administrator
Mills Concrete
03.2026 - Current
- Administer employee onboarding and offboarding processes, ensuring all employment documentation is completed accurately and in compliance with company policies.
- Maintain confidential employee personnel files, ensuring all required employment documents are complete, accurate, and up to date.
- Manage workers' compensation claims by coordinating with employees, supervisors, and insurance representatives, maintaining communication throughout the claims process.
- Oversee workplace incidents by ensuring supervisors complete required incident reports and supporting documentation accurately and promptly.
- Communicate company updates, reminders, and policy changes to employees through the organization's messaging platform.
- Collaborate with payroll to review employee timecards, ensuring accurate job costing and payroll processing.
- Developed and implemented standardized HR processes and checklists to improve consistency, accuracy, and efficiency across administrative tasks.
- Maintain compliance with company policies and HR procedures while supporting daily human resources operations.
Administrative Assistant
Mills Concrete
05.2025 - Current
- Maintain an organized, professional office environment by managing office cleanliness and ensuring supplies are fully stocked.
- Provide bilingual (English/Spanish) support by translating HR information and company communications for Spanish speaking employees.
- Recorded meeting notes and prepared accurate meeting summaries using AI-powered documentation tools.
- Answer and route incoming phone calls, greet visitors, and direct inquiries to the appropriate departments.
- Manage incoming and outgoing correspondence, respond to emails promptly and professionally.
- Scan, organize, and maintain employee documentations and personnel files while ensuring accurate recordkeeping.
- Support executives with daily administrative tasks and confidential projects.
- Coordinated hotel accomodations for employees traveling to out-of-town job sites.
- Arranged business travel, including flights and managing travel itineraries.
- Distribute incoming mail.
REALTOR
Long Realty Douglas
06.2020 - 12.2025
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Coordinated appointments with buyers, sellers, and other realtors to show buyers prospective homes.
- Assist buyers with finding ideal homes by assessing needs, requirements, and budget.
- Compared recently sold area properties to determine competitive market prices.
- Negotiated favorable terms for clients during contract discussion, ensuring their best interests were represented.
Retention Customer Service Representative
Lumen Technologies
06.2024 - 04.2025
- Worked closely with other departments as needed to resolve complex customer issues efficiently.
- Maintained detailed records of customer interactions and shared insights with the team for continuous improvement efforts.
- Assisted customers with account updates and plan changes to optimize their satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies throughout all dealings with customers.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Met or exceeded performance metrics regularly, demonstrated consistent dedication to providing exceptional service.
- Developed rapport with customer by actively listening to their needs, resulting in strong relationships and positive feedback.
- Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
Customer Ambassador
Lumen Technologies
02.2023 - 06.2024
- Delivered exceptional customer service by assisting customers with new internet service setup, account changes, and service upgrades.
- Guided customers through selecting and upgrading internet speed plans based on their household needs and connectivity needs.
- Troubleshot internet and VoIP connectivity issues, resolving technical concerns and escalating cases when necessary.
- Served on the Outage Triage Team, reviewing reported service interruptions and verifying network issues through DSLAM monitoring and outage diagnostics.
- Identified area-wide service outages and coordinated with technical support teams to expedite technician dispatch and service restoration.
- Accurately documented customer interactions, troubleshooting steps, and resolutions in the company's customer management system.
- Maintained a strong focus on first-call resolution, customer satisfaction, and clear communication while handling high call volumes.
- Collaborated with cross-functional teams to resolve complex customer issues efficiently and professionally.
- Consistently demonstrated professionalism, empathy, and problem-solving skills while providing exceptional customer service.
Repair Service Attendant
Lumen Technologies
10.2021 - 02.2023
- Provided technical support to customers experiencing internet and home phone service issues by diagnosing problems. identifying root causes, and explaining solutions to restore service functionality.
- Delivered remote troubleshooting assistance by guiding customers step-by-step through resolutions with patience, professionalism, and clear communication.
- Resolved a variety of hardware, software, and connectivity issues while ensuring accurate information and quality service was provided.
- Improved customer satisfaction by delivering timely, efficient, and knowledgeable technical support.
- Maintained strong knowledge of company products, services, and troubleshooting procedures to provide accurate recommendations and solutions.
- Documented customer interactions, troubleshooting steps, and resolutions in company's customer management system to maintain detailed service records.
- Handled escalated customer calls from frontline agents, resolving more complex technical issues requiring advanced troubleshooting and problem-solving skills.
Education
High School Diploma -
Valley High School
South Jordan, UTBachelor of Science - Business Administration
Grand Canyon University
Remote12-2028
Skills
- Customer service
- Data entry
- Computer skills
- Administrative support
- Bilingual English/Spanish
- Professionalism and strong work ethics
- Self-motivated
- Critical thinking and problem-solving
- Microsoft Office Suite (Word, Excel, Outlook)
Timeline
HR Administrator
Mills Concrete
03.2026 - Current
Administrative Assistant
Mills Concrete
05.2025 - Current
Retention Customer Service Representative
Lumen Technologies
06.2024 - 04.2025
Customer Ambassador
Lumen Technologies
02.2023 - 06.2024
Repair Service Attendant
Lumen Technologies
10.2021 - 02.2023
REALTOR
Long Realty Douglas
06.2020 - 12.2025
High School Diploma -
Valley High School
Bachelor of Science - Business Administration
Grand Canyon University