BELLANCA QUINTANA
McKinney,TX
Summary
Seeking a rewarding position with a healthy, growing company that will allow me to capitalize my strengths, expand my skills and work experience, to allow me to obtain professional growth.
Overview
13
13
years of professional experience
Work History
Environmental Services Housekeeper
Cedar Sinai Hospital
08.2024 - Current
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques
Crew Member
Mc Donald's
09.2021 - 08.2024
- Greeting and Welcoming our guests, accurately taking and serving orders
- Front end cashier/cash handling
- Assisted with maintaining cleanliness inline with company standards
- Assisted with food preparation
Patient Service Representative
Daniel Freeman Hospital
03.2016 - 01.2023
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Built and maintained positive working relationships with patients and staff.
Administrative Assistant
UCLA Health
01.2012 - 03.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
High School -
International Leadership of Texas High School
Garland, Texas05.2020
Skills
- Customer Service
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Outlook
- Interpersonal Communication
- Team Player
- Quick Learner
Timeline
Environmental Services Housekeeper
Cedar Sinai Hospital
08.2024 - Current
Crew Member
Mc Donald's
09.2021 - 08.2024
Patient Service Representative
Daniel Freeman Hospital
03.2016 - 01.2023
Administrative Assistant
UCLA Health
01.2012 - 03.2016
High School -
International Leadership of Texas High School