Florida State University graduate and experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes and aligning efforts with organizational goals. Extensive education in law intelligence, public security, and criminology. Known for collaborative approach and commitment to succeed.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest Advocate & Flexible Fulfillment
Target
08.2020 - Current
Drawer security and monetary transactions
Customer service and guest relations
Communicating effectively to both mediate and resolve guest concerns
Followed up with customers about resolved issues to maintain high standards of customer service
Working independently and with a team
Merchandising, distribution, inventory, logistic management, coordination, and delivery
Properly prepare, pack, and sort guest orders
Demonstrated strong organizational and time management skills while managing multiple projects.
Processed refunds and exchanges in accordance with company policy.
Applied effective time management techniques to meet tight deadlines.
Lead Hand Held Videography for US National Guard
TAD GPS for Ravenswood Solutions
06.2015 - 01.2020
Lead a team of 20-40 people responsible for recording Army National Guard training exercises using diverse types of video equipment.
Issued safety briefings to groups of team members and ensuring members comply with all safety policies and procedures.
Performed safety checks for equipment and team members.
Trained local hires to communicate over handheld radios, track units, navigate using GPS and military maps, maintain equipment, and ensure understanding of Hand-Held Video (HHV) Operator duties and expectations.
Provided support to units.
Interacted with Observer Controller Trainer (OC/T) at After Action Review (AAR) sites.
Accountable for supervising team members.
Created schedules for employees.
Tracked, maintained, secured and inventoried equipment valued over $1M+.
Performed setup, staging, and packing out equipment.
Operated forklifts for moving heavy equipment.
Produced daily lane assignment sheets to management, Network Operations Center (NOC), Tactical Analysis Center (TAC), and team members.
Proficient with data storage devices.
Effectively communicating using proper etiquette with handheld radio, computer, and mobile phones.
Navigation using GPS.
Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
Adhered to industry safety protocols and enforced team member compliance.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Assembled pallets and crates for secure transportation of materials.
Education
Master’s Degree - Law Enforcement Intelligence
Florida State University
Panama City, FL
05.2024
Bachelor's Degree - Public Safety and Security
Florida State University
Tallahassee, FL
12.2019
Skills
Public Safety and Security
Law Intelligence
Analytical Thinking
Investigation
Management
Guest relations
Financial transactions
Data management
Certification
IS-240.C Leadership and Influence, FEMA Emergency Management Institute, 11/23, Fundamentals of emergency management.