Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Namona Surujbali

The Bronx,NY

Summary

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Advocate/Fulfillment Expert

Target
07.2022 - 01.2024
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
  • Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
  • Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.

Certified Swing Manager

McDonald's
01.2021 - 05.2022
  • Led each shift by delegating duties, assigning tasks, and following up with all team members.
  • Enhanced customer satisfaction through consistently providing friendly and efficient service.
  • Managed staff schedules, Inventory, Cash Reconciliation, Bank Deposits, Performance Reviews, Terminations, Hiring.
  • Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.

Managing Assistant

Summer Youth Employment Program
07.2021 - 08.2021
  • Assisted co-workers and staff members with special tasks on a daily basis.
  • Developed and updated spreadsheets and databases to report on performance.
  • Assisted site manager on employee time and attendance.
  • Acquired time-management skills by balancing multiple responsibilities in a fast-paced environment.

Education

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York
New York, NY
06.2026

High School Diploma -

A. Philip Randolph Campus High School
New York, NY
06.2022

Skills

  • Procedure Development
  • Organization/Attention to Details
  • Microsoft Office
  • Supervision and Management
  • Safety Policies and Procedures
  • Bilingual

Certification

  • Team Trainer - November 2022
  • Licensed Shift Manager - April 2021

Timeline

Guest Advocate/Fulfillment Expert

Target
07.2022 - 01.2024

Managing Assistant

Summer Youth Employment Program
07.2021 - 08.2021

Certified Swing Manager

McDonald's
01.2021 - 05.2022

Bachelor of Science - Criminal Justice

John Jay College of Criminal Justice of The City University of New York

High School Diploma -

A. Philip Randolph Campus High School

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Namona Surujbali