Songhyun Roh

Responsible for fulfilling orders in store with the aid of trained staff to assist the client, making arrangements, while remaining timely and accurate.

Process online orders and update customer data in internal systems.

Provide customer service in several situations simultaneously.

Be organized and pay attention to little details. Communicate with internal team members to solve order, inventory, and fulfillment issues.

Maintain accuracy when handling customer information and order details.

• Promoted within 2 months from Service Associate based on performance and reliability.
• Managed high-volume customer interactions, resolving inquiries and escalations efficiently.
• Supported front-end operations including Service Desk, Self-Checkout, Garden, and Lumber registers.
• Collaborated with fulfillment associates for timely order processing and issue resolution.
• Entered and maintained customer and transaction details in company systems.
• Performed inventory audits by reconciling system data against physical counts and resolved discrepancies.
• Provided instructions to team members and supported daily workflow to maintain operational efficiency.