Emerald Rodriguez
HAWTHORNE,CA
Summary
Customer-focused professional with experience in optimizing operations and enhancing guest satisfaction. Managed transactions and cash handling while ensuring organized service areas. Collaborated across departments to improve store performance and utilized problem-solving skills to foster positive shopping experiences.
Overview
2
2
years of professional experience
Work History
Guest Advocate / Fulfillment Expert
Target
Gardena, California
11.2024 - Current
- Greeted guests and provided friendly service, enhancing customer experience at Target front lanes.
- Processed purchases, returns, and exchanges using Target checkout systems.
- Assisted guests with self-checkout and answered store policy questions.
- Supported Drive Up and Order Pickup service, achieving timely order fulfillment at Target service desk.
- Organized guest service area and restocked bags, supplies, and forms.
- Collaborated with other departments to maintain efficient operations.
- Handled large sums of money, deposited previous night's tills, and prepared the registers for the next day.
- Picked and prepared online orders for retail store fulfillment, ensuring accuracy and efficiency.
- Prepared orders for customer pickup and shipping orders.
Crew Team Member
Bruegger's Bagels
Minnesota City, Minnesota
05.2024 - 10.2024
- Operated cashier, handled orders, and processed payments at Bruegger's Bagels counter.
- Prepared fresh bagels, sandwiches, and bakery items for Bruegger's Bagels guests.
- Brewed coffee, restocked beverages, and maintained service areas throughout shifts.
Education
Opportunities For Learning
Hawthorne, CASkills
- Customer service
- Cash handling
- Attention to detail
- Problem solving
- Time management
- Verbal communication
- Conflict resolution
Timeline
Guest Advocate / Fulfillment Expert
Target
11.2024 - Current
Crew Team Member
Bruegger's Bagels
05.2024 - 10.2024
Opportunities For Learning