Belleza Cruz
Tucson,AZ
Summary
Dynamic Lead Veterinary Technician at ABC Pet Care, skilled in intravenous catheterization and client education. Enhanced patient care through efficient workflow processes and compassionate animal handling, fostering a positive clinic culture. Successfully improved client relationships and satisfaction by addressing concerns promptly and providing expert guidance on preventative care measures.
Overview
6
6
years of professional experience
Work History
Lead Veterinary Technician
ABC Pet Care
04.2019 - Current
- Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
- Coordinated with external laboratories for prompt and accurate diagnostic test results, aiding veterinarians in determining the best course of treatment.
- Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
- Provided exceptional customer service by greeting clients warmly, answering questions knowledgeably, and scheduling appointments efficiently.
- Performed skilled nursing care tasks such as wound dressings changes or IV catheter placements under veterinarian supervision.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
- Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
- Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
- Fostered a positive work culture within the clinic by promoting open communication channels among staff members which resulted in increased job satisfaction.
- Conducted diagnostic testing including blood draws, urinalysis tests, radiographs for accurate diagnosing of various medical conditions in animals.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Collected patient biopsies and blood samples for laboratory analysis.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Assisted in preparation and administration of anesthesia for surgical processes.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Prepared, sterilized and maintained medical instruments and equipment.
Education
Carrington College
Tucson, AZ2018
Skills
- Intravenous catheterization
- Medication administration
- Surgical assistance
- Medical history collection
- General anesthesia monitoring
- Laboratory skills
- Surgical preparation
- Pharmacy duties
- Client education
- Canine and feline intubation
- Animal behavior observation
- Veterinary medicine
- Animal handling
- Anesthesia monitoring
- Customer service
Timeline
Lead Veterinary Technician
ABC Pet Care
04.2019 - Current
Carrington College
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