Belleza Cruz

Lead Veterinary Technician

ABC Pet Care

04.2019 - 09.2025

Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
Coordinated with external laboratories for prompt and accurate diagnostic test results, aiding veterinarians in determining the best course of treatment.
Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
Provided exceptional customer service by greeting clients warmly, answering questions knowledgeably, and scheduling appointments.
Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
Enhanced patient care by implementing efficient workflow processes and maintaining a clean, organized work environment.
Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
Fostered a positive work culture within the clinic by promoting open communication channels among staff members which resulted in increased job satisfaction.
Conducted diagnostic testing including blood draws, urinalysis tests, radiographs for accurate diagnosing of various medical conditions in
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Restocked surgical and office supplies to keep all necessary materials easily accessible.
Administered medications to animals in treatment and documented changes in condition.
Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures