Bello Mohammed
Ronkonkoma,NY
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
19
19
years of professional experience
Work History
Manager
Lessing's Food Service
Great Neck, New York
10.2020 - 11.2024
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information,
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with regulatory requirements and industry standards.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Food Service Manager
Northwell Health Southside Hospital
Bay Shore, NY
01.2013 - 07.2019
- Provided ongoing training for new employees on safe food handling practices.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Ensured proper portioning and serving of meals according to established standards.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Monitored quality of dishes served by tasting them periodically throughout the day.
- Resolved customer complaints promptly in a professional manner.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Coordinated catering services for special events within the facility.
- Developed and implemented standard operating procedures for food service staff.
- Assigned tasks and monitored progress of all kitchen personnel.
- Maintained records of food inventory, supplies, and equipment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Adhered to company food, safety, quality and sanitation policies.
- Managed inventory levels, ordering supplies.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
- Rotated and replenished products in display cases.
- Assisted in planning and executing special events and catering services.
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
Maitre D'
Carlyle on the Green
Old Bethpage, NY
08.2005 - 12.2012
- Supervised employees during shift changes to ensure closing tasks were completed properly.
- Organized special events such as wine tastings or holiday themed dinners.
- Provided guidance to servers regarding table placement for maximum efficiency.
- Created seating charts for large groups or private events.
- Coordinated with kitchen staff to ensure food was served in a timely fashion.
- Maintained up-to-date knowledge of menu items, ingredients, preparation techniques, wine lists and other beverage offerings.
- Greeted and welcomed guests to the restaurant, providing excellent customer service.
- Assisted with training new maitre d' staff members on proper protocols and procedures.
- Performed daily checks of dining room supplies, equipment, and furniture to maintain cleanliness standards.
- Developed strategies for increasing customer loyalty programs within the restaurant.
- Provided seating arrangements for guests according to their needs and preferences.
- Recognized VIP customers upon arrival and provided them with personalized attention throughout their visit.
- Monitored guest satisfaction levels through direct interaction during meal times.
- Served as liaison between front-of-house staff and management team for communication purposes.
- Remembered repeat customers by name and preferences, delivered small touches of familiarity to dining experience and greeted customers upon arrival.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, answered questions, and recommended specials to .
Education
High School Diploma -
Richmond High School
Queens, NY01-2002
Skills
- Marketing
- Operations management
- Data analysis
- Key performance indicators
- Time management
- Strategic planning
- Verbal and written communication
- Performance management
- Safety procedures
- Customer service
- Financial management
- Inventory management
- Decision-making
- Staff training and development
Timeline
Manager
Lessing's Food Service
10.2020 - 11.2024
Food Service Manager
Northwell Health Southside Hospital
01.2013 - 07.2019
Maitre D'
Carlyle on the Green
08.2005 - 12.2012
High School Diploma -
Richmond High School