Bello Otah
Hyattsville,MD
Summary
In my previous roles at Power Home Remodeling and Chick-fil-A, I worked in fast-paced, customer-focused environments where communication and efficiency were key. At Power, I was responsible for engaging with homeowners, setting appointments, handling objections, and maintaining consistent follow-up to meet performance goals. At Chick-fil-A, I provided front-line customer service, handled transactions accurately, and worked closely with my team to ensure smooth daily operations.
Through these experiences, I developed strong communication skills, confidence in speaking with customers, the ability to stay organized under pressure, and a results-driven mindset. I take pride in being dependable, adaptable, and motivated to continuously improve in any role I’m in.
Overview
1
1
year of professional experience
Work History
Customer Development Representative
Power Home Remodeling
01.2026 - Current
- Implemented data-driven approaches to analyze customer feedback, leading to continuous service improvements.
- Conducted market research to identify new business opportunities, resulting in additional revenue streams.
- Managed a portfolio of high-priority clients, consistently exceeding their expectations and maintaining strong relationships in the process.
- Streamlined team communication by implementing efficient CRM tools for better tracking of customer interactions.
- Used latest information systems and business analytical tools to support decision-making.
- Exceeded quarterly sales targets consistently by cultivating strong relationships with key clients and stakeholders.
- Monitored sales and other performance indicators and took action to improve performance.
- Leveraged extensive product knowledge to upsell complementary offerings, increasing average order value per transaction substantially over time.
- Delivered exceptional customer service, resolving concerns and providing product knowledge to drive repeat business.
- Developed long-term client relationships through consistent follow-ups and personalized solutions.
- Contributed to the development of sales training materials for new hires, providing valuable insights from a customer-facing perspective.
Front of House Employee
Chic Fil A
10.2024 - 01.2026
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Established welcoming atmosphere by greeting each guest warmly.
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Monitored inventory levels for front of house supplies and communicated reordering needs to management proactively.
- Utilized point-of-sale systems effectively to process transactions accurately and maintain financial records.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Accurately operated cash register to process customer payments.
Education
Associate of Science - Kinesiology
Prince George's Community College
Upper Marlboro, MD05-2028
High School Diploma -
Bladensburg High School
Bladensburg, MD05-2024
Skills
- Goal-oriented mindset
- Negotiation techniques
- Performance tracking
- Building rapport
- Patience and resilience
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking
- Cash handling
- Adaptability and flexibility
- CRM software proficiency
Affiliations
SHPE - Society of Hispanic Professional Engineers
Languages
English
Native or Bilingual
Yoruba
Professional Working
Interests
- Team Sports
- High-Intensity Interval Training
- Gym Workouts
- Swimming
- Volunteer Work
- Volunteer Travel
- Backpacking and Hiking
- Reading
- App Development
- Coding and Programming
- Designing and Printing 3D Models
- Augmented Reality (AR) Development
- Horseback Riding
- Surfing
- Running
- Acting and Theater
- Graphic Design
- Music
- Cooking
- Food Blogging
- Engaging in food photography and sharing culinary creations on social media
Timeline
Customer Development Representative
Power Home Remodeling
01.2026 - Current
Front of House Employee
Chic Fil A
10.2024 - 01.2026
Associate of Science - Kinesiology
Prince George's Community College
High School Diploma -
Bladensburg High School