Belma Weaver
Euless,TX
Summary
Dynamic professional with a solid background in customer service and claims processing. Proven track record in coordinating repairs and rental arrangements, while maintaining compliance with state regulations. Adept at effective communication and problem solving, ensuring efficient claim handling for policyholders.
Overview
21
21
years of professional experience
Work History
Claims Specialist
State Farm
Richardson, USA
08.2019 - 05.2026
- Facilitated processing of vehicle accident claims for policyholders and claimants
- Review policy for coverage for our policyholders
- Collected statements from policyholders and claimants to assess liability
- Collaborated with our property complex specialist to finalize liability.
- Coordinated repairs and rental arrangements for customers during vehicle repair
- Make payments on approved claims to the responsible party or the body shop for
- Maintained compliance with state regulations to facilitate proper claim handling.
Logistics Coordinator
Maalt LP
Fort Worth, USA
07.2016 - 05.2019
- Create rail sheets and assign inbounds cars to a silo
- Verified and released rail according to operational standards.
- Process Inbound/Outbound order from our customers.
- Add, edit or close purchase orders
- Verify all paperwork for each yard is complete and accurate
- Updated and emailed railtronics sheets daily for all silo facilities, detailing bin assignments for sand retrieval
- Create waybills on the BNSF or UP website to send Vista sand to different locations.
- Handled calls from plant, resolving ongoing issues to ensure smooth operations
- Delivered daily customer reports, providing essential updates on order status and logistics
Dealer Services
Ally Financial
Lewisville, USA
11.2015 - 06.2016
- Assist customers who are interested in purchasing their lease vehicles; calculate the payoff value of retail vehicles when they make the decision to purchase another vehicle.
- Assist customers who are interested in purchasing their lease vehicles; calculate the payoff value of retail vehicles when they make the decision to purchase another vehicle.
- Maintained strong focus on operational efficiency and customer experience to drive satisfaction.
- Provide personalized customer service of the highest level by establishing a rapport and presenting a positive and friendly attitude.
- Ensure processes are done thoroughly, accurately and per legal/process requirements.
- Ensure processes are done thoroughly, accurately and per legal/process requirements.
- Research and problem solve customer/dealer issues and provide effective solutions that meet the customer's needs. Ensure before the call ends, if the customer's question/issue/request was handled to their satisfaction.
Operations Branch Supervisor
Centralized Showing Service
Euless, USA
01.2014 - 01.2015
- Promoted to Operations Branch Supervisor of the Dallas Ft. Worth call center; Under the supervision of the Branch Manager.
- Handle the weekly schedule for the CSRs and Zone Supervisors, process vacation requests that are submitted in a timely manner, check payroll both daily and weekly for the call center, enter payroll into the ADP payroll system for employees to receive their pay.
- Review, check and submit daily reports from the previous day to the National Regional Operations Director and President of the company.
- Adhere to the policies and procedures of the company in order to maintain a stable work environment.
- Interview possible candidates for employment; review new hire test scores, submit those scores to the National Regional Operations Director for further review.
- Collaborated with Branch Manager and Human Resource Representative to assess performance and attendance, providing recommendations for employee terminations.
Team Leader/Zone Supervisor
Centralized Showing Service
01.2007 - 01.2014
- Oversaw the duties and performance of 15-20 CSRs as Zone Supervisor.
- Facilitated training for new hires and supported employees in managing complex issues and escalated complaints.
- Assist the Branch Manager and Supervisor with complex issues that may arise within the call center.
- Conduct, review, and deliver daily recordings and morning reports, and forward the required information to management. Delivered Quality Reports and disciplinary actions as needed.
- Data entry, light typing and filing paperwork; responsible for the opening and closing of the call center
- Assist Real Estate agents with troubleshooting the company's website.
Customer Service Representative
Centralized Showing Service
01.2005 - 01.2007
- Handled inbound calls from licensed real estate agents and authorized vendors to schedule home viewings, ensuring efficient appointment management.
- Assisted homeowners and listing agents in updating home instructions and notified customers of showing appointments or changes, maintaining clear communication.
- Ensured complex customer issues were addressed by Team Leader
Education
Associate Degree - Applied Science
Everest College
10-2008
Skills
- Claims
- Coverage assessments
- Policy review
- Policy interpretation
- Compliance management
- Microsoft Excel
- Microsoft Word
- Citrix
- Accident investigations
- Problem solving
- Time management
- Team leadership
- Claims processing
Awards
- On the spot awards
- Ovations
- Good Act award
- Mission CX award
- CSS Team Leader of the year award
Timeline
Claims Specialist
State Farm
08.2019 - 05.2026
Logistics Coordinator
Maalt LP
07.2016 - 05.2019
Dealer Services
Ally Financial
11.2015 - 06.2016
Operations Branch Supervisor
Centralized Showing Service
01.2014 - 01.2015
Team Leader/Zone Supervisor
Centralized Showing Service
01.2007 - 01.2014
Customer Service Representative
Centralized Showing Service
01.2005 - 01.2007
Associate Degree - Applied Science
Everest College