BELNADIE KOMBILA
Dallas,TX
Summary
Self-motivated and able to work independently in outcome‐based work culture and contribute to the work of a team. Seeking a career opportunity to fully utilize training and skills while gaining more practical experiences and making a significant contribution to the company's success. Besides, come out with policies to streamline healthcare management.
Overview
11
11
years of professional experience
Work History
EVS Housekeeper
Compass Group, Texas Health Presbyterian
Plano, TX
01.2022 - Current
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
- Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Practiced established infection control methods to reduce risks to patients, families and medical staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed waste paper and other trash from premises to designated area.
- Verified cleanliness and organization of storage areas and carts.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Cleaned over 24 to 30 patient rooms per day
Patient Access Representative.
Houston Methodist Hospital
Houston, TX
03.2018 - 12.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Facilitated communication between patients and various departments and staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Managed over 50 customer calls per day.
EVS Housekeeper
Houston Methodist Hospital
Houston, TX
01.2015 - 03.2018
- Responds promptly and positively to requests for assistance with directions and information from patients, staff and visitors.
- Promptly responds to all assignments to create environment that is conducive for healing.
- Performs efficient room cleaning processes ensuring timely patient admission.
- Performed deep daily cleaning of 25 to 35 patient rooms per day.
- Provide project cleaning and spill clean up daily, dust and mopping
- Cleans offices, waiting rooms, and public area
- Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during shift.
- Manages time effectively and prioritizes department daily tasks, minimizing incidental overtime
- Follows policies, procedures, and safety rules
- Corrects minor safety hazards and observes standard infection control precautions and complies with OSHA standards
- Trained new hires.
Hospital Volunteer
BEN TAUB, LBJ, JUDE HOSPITALS, MLK CLINIC
Houston, TX
08.2015 - 05.2016
- Creating comfortable environment for patients
- Reminding nurses on upcoming appointments
- Calling patients and reminders regarding upcoming appointments with doctors
- Answered visitor questions, offered directions and escorted to destination
- Taking note of nurses and doctors' performance.
- Resolved problems, improved operations and provided exceptional service
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Handled 60 calls per day to address customer inquiries and concerns
- Proved successful working within tight deadlines and fast-paced atmosphere
- Demonstrated respect, friendliness and willingness to help wherever needed
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
Sales Associates
Walmart
Sugar Land, TX
11.2012 - 01.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer phones and questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Processed product returns and assisted customers with other selections.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Developed, marketed and sold full range of products and support services.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Increased sales by 10%
Middle School Special Education Teacher
THE PARTNERSHIP FOR THE ADVANCEMENT
Houston, TX
05.2014 - 07.2014
- Worked with middle school refugee students with specialized needs to accomplish tasks and build practical skills
- Conducted small group and individual classroom activities with students based on differentiated learning needs
- Encouraged student empathy of others to build confidence and improve self-image
- Promoted language development skills through reading, writing and storytelling
- Supervised field trips to local parks, and zoos to develop social skills and community awareness
- Help in school activities such as cooking, school trips, and sports events, music and drama productions.
- Managed over 20 students per day.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement
- Led activities that developed students' physical, emotional and social growth
Elementary School Volunteer
PRIMARY SCHOOL
Houston, TX
08.2013 - 02.2014
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas
- Collected donated children's books, sorted and catalogued books for school library
- Maintained classroom's appearance and organized instructional materials
- Performed classroom setup and arrangement
- Coordinated and managed facility's exterior grounds.
- Collaborated with team members to achieve target results
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Managed over 10 classroom per day
Education
High School Diploma -
Westbury High School
Houston, TX08.2016
Associate of Arts - Transfer To American Intercontinental University
Houston Community College
Houston, TX08.2018
Bachelor of Arts - Healthcare Management
American Intercontinental University
Houston, TX08.2021
Skills
- Good communication skills
- Good time management skills
- Adaptability
- Microsoft Window
- Hospitality Environments
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Inbound and Outbound Calling
- Telephone Management
- Time Management
Languages
French
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
EVS Housekeeper
Compass Group, Texas Health Presbyterian
01.2022 - Current
Patient Access Representative.
Houston Methodist Hospital
03.2018 - 12.2021
Hospital Volunteer
BEN TAUB, LBJ, JUDE HOSPITALS, MLK CLINIC
08.2015 - 05.2016
EVS Housekeeper
Houston Methodist Hospital
01.2015 - 03.2018
Middle School Special Education Teacher
THE PARTNERSHIP FOR THE ADVANCEMENT
05.2014 - 07.2014
Elementary School Volunteer
PRIMARY SCHOOL
08.2013 - 02.2014
Sales Associates
Walmart
11.2012 - 01.2015
High School Diploma -
Westbury High School
Associate of Arts - Transfer To American Intercontinental University
Houston Community College
Bachelor of Arts - Healthcare Management
American Intercontinental University
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