Beltran Jr. Escape
Pearsall,TX
Summary
Adept Senior Stateroom Host with a proven track record at Disney Cruise Lines, excelling in customer service and effective time management. Skilled in creating memorable guest experiences and proficient in multitasking, including towel animal creation. Fluent in English and Tagalog, consistently ensuring staterooms meet the highest standards of cleanliness and guest satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Stateroom Host
Disney Cruise Lines
03.2003 - 03.2018
- Clean Guest cabins twice daily; day service and turndown service; 12-15 cabins per day; within 5 hours
- on each shift this includes but is not limited to:
- Making beds
- Cleaning bathrooms & toilets
- Vacuuming
- Dusting
- Cleaning windows and mirrors
- Replenishing linens, towels and room amenities
- Ensuring general maintenance of stateroom
- Cleaning stateroom balconies
- Removal/breakdown of room service trays, dishes and glassware
- Garbage handling and separation
- Ice deliveries
- Guest laundry
- Shoeshine service
- Clean assigned Guest corridors, trolleys and lockers
- Handle and distribute Guest luggage on embarkation days and in the evening before debarkation
- Create “Memorable moments” in guest staterooms by acknowledging birthday, special requests etc
- Report all deficiencies for repair and maintenance using shipboard reporting systems
- Work with various chemicals and cleaning tools
- Operate in line with all USPH, Environmental, Safety and Security Policy
- Perform other duties as assigned by Leader
Education
No Degree - Catering Bar : Bar Service
John B. Lacson Fondation
M.H Del Pilar St. Molo, Iloilo City Philippines06.1997
Bachelor of Science - Bachelor of Science in Maritime Transportation
John B. Lacson University
Sto. Nino Sur, Arevalo, Iloilo City Philippines03.1997
High School Diploma -
Saint Joseph School
San Miguel Jordan Guimaras Philippines03.1994
No Degree - Passenger Ship Training
Disney Cruise Line
3 Queen Caroline St. Hammersmith. London W6 9PE03.2015
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Towel Folding Animals Making
- Speak English and Tagalog(Filipino)
Timeline
Senior Stateroom Host
Disney Cruise Lines
03.2003 - 03.2018
No Degree - Catering Bar : Bar Service
John B. Lacson Fondation
Bachelor of Science - Bachelor of Science in Maritime Transportation
John B. Lacson University
High School Diploma -
Saint Joseph School
No Degree - Passenger Ship Training
Disney Cruise Line
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