Belynda Antonio
Pelahatchie,MS
Summary
Experienced customer service professional with 8 years in sales, 3 years in the banking industry, and 1 year in dental. Fluent in English and Spanish, bringing a unique ability to effectively communicate with diverse customers. Understanding the importance of exceptional service and positive experiences as a dedicated mother of two. Outside of work, enjoys reading, participating in Zumba classes, and exploring a passion for cooking. Committed to delivering outstanding results in any customer service role with unwavering enthusiasm for learning and professional growth.
Overview
11
11
years of professional experience
Work History
Partime Telle
Cadence Bank
10.2024 - Current
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
RB1
Regions Bank
11.2022 - 08.2024
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Customer Service Specialist
Aspen Dental
11.2019 - 05.2021
- Maintaining a proper check in and out of patients, and appointment confirmations
- Collecting personal Information, ID, payments and Insurances
- Encoding Dental Insurance Information and Patient Benefits
- Handling phone calls both inbound and outbound
- Dental Treatment and Credit consult
- Correcting dental codes from the practice for insurance pending claims
- Contact: Tankier Glaspier-601-454-2175 Office Manager
Customer Service/Nail Tech
Organic Nail Lash Bar
03.2019 - 10.2019
- Maintain master appointment calendar covering all customer visits
- Proper Manicures and pedicures following Mississippi State Board Protocols
- Collecting credit/debit cards, check and cash for check out
- Maintaining clean and sanitized tools and spa area at all times
- Provide a good customer service experience with all the clients
- Contact: MaryJane Lawrence 601-573-0792 Manager
Customer Service Associate
Outlets Of Ms
11.2013 - 01.2015
- Accept phone Calls assisting tourist from out of state
- Knowledgeable of the mall and surroundings
- Handling Cash register for rentals and gift cards
- Respond to customer requests via telephone and email
- Copy, log and scan supporting documentation
- Organized and prioritized tasks and activities and worked within strict time frames and deadlines
Education
High School Graduate -
Colonia National High Scool
Philippines04.2004
Skills
- Customer Service Skills
- Fraud detection
- Account updating
- Drawer balancing
- Banking law compliance
- Cash handling and management
- Relationship building and management
- Cash handling
- Strong work ethic
- Communication Skills
- Creativity
- Problem Solving
Timeline
Partime Telle
Cadence Bank
10.2024 - Current
RB1
Regions Bank
11.2022 - 08.2024
Customer Service Specialist
Aspen Dental
11.2019 - 05.2021
Customer Service/Nail Tech
Organic Nail Lash Bar
03.2019 - 10.2019
Customer Service Associate
Outlets Of Ms
11.2013 - 01.2015
High School Graduate -
Colonia National High Scool
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