Ben Buhrow
Cedar Rapids,IA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Trimble
03.2023 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
Health Market Clerk
Hyvee
12.2019 - 12.2022
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Collaborated with team members to maintain a clean, safe, and welcoming store environment for all shoppers.
- Managed efficient cash register operations.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Receptionist
Buhrows Floors N More
01.2015 - 12.2019
- Collected payments, processed transactions, and updated relevant records.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
Education
Associate of Arts - Esports Management/Business
Post University
Waterbury, CT12.2024
High School Diploma -
Denver High School
Denver, IA05.2017
Skills
- Brand representation
- Customer Data Confidentiality
- Direct Sales
- Money handling abilities
- Call Documentation
- Product Knowledge
- Store maintenance
- Remote Office Availability
Timeline
Customer Service Representative
Trimble
03.2023 - Current
Health Market Clerk
Hyvee
12.2019 - 12.2022
Receptionist
Buhrows Floors N More
01.2015 - 12.2019
Associate of Arts - Esports Management/Business
Post University
High School Diploma -
Denver High School
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