Ben Carter
Placerville,CA
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Restaurant Owner
Heyday Cafe
Placerville, CA
01.2006 - 03.2024
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Mentored employees in professional development opportunities, enhancing their skillsets and career growth potential within the company.
- Recruited, hired, and trained talented staff to fill vacancies.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Enhanced customer satisfaction by implementing efficient service processes and training staff on exceptional customer service techniques.
Restaurant Owner/Operator
The Independent Restaurant And Bar
Placerville, CA
01.2011 - 05.2016
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Expanded catering services for private events resulting in increased revenue streams from off-site offerings.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Streamlined operations by developing and implementing effective workflow systems, optimizing staff scheduling, and minimizing waste.
- Improved employee retention by fostering a positive work environment, offering competitive compensation packages, and providing opportunities for growth and development.
Education
No Degree - Communications
College of Marin
Greenbrae, CAHigh School Diploma -
El Dorado High School
Placerville, CA06.1995
Skills
- Menu development
- Staff Supervision
- Business Planning
- Customer Engagement
- Small business operations
- Inventory Management
- Food presentation
- Performance Improvement
- Schedule Management
- Operations Management
- Local Sourcing
- Wine Knowledge
- Customer Service
- Menu Pricing and Writing
- Recipes and menu planning
- Food plating and presentation
- Money Handling
- Kitchen staff coordination
- Employee Supervision
- Recruitment and hiring
- Back of House Management
- Customer Retention
Accomplishments
Voted Best Chef 2023 (Third in County)
Achieved 18 Years in Business
Supervised team of 70 staff members.
Timeline
Restaurant Owner/Operator
The Independent Restaurant And Bar
01.2011 - 05.2016
Restaurant Owner
Heyday Cafe
01.2006 - 03.2024
No Degree - Communications
College of Marin
High School Diploma -
El Dorado High School