Ben Demolli
Lakewood,CO
Summary
Dedicated professional with a strong foundation in customer service and emergency management, ready to transition into the role of Firefighter. Skilled in stress tolerance, emergency scene management, and safe driving. Eager to leverage experience and skills to contribute to community safety and support a dynamic firefighting team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pizza Delivery Driver
hungry Howie's
Fernandina Beach, FL
11.2024 - 02.2025
- Delivered pizzas promptly while adhering to traffic and safety regulations to maintain customer satisfaction.
- Communicated effectively with customers to confirm orders and address any special delivery requests.
- Maintained accurate records of deliveries and payments using cash handling procedures and tools.
- Collaborated with team members to coordinate delivery schedules and optimize route efficiency.
- Followed food safety guidelines to ensure high standards of hygiene during food handling and delivery.
Front Desk Receptionist
Monarch hotel
Black Hawk, CO
06.2024 - 08.2024
- Greeted and assisted guests with check-in and check-out processes to enhance their experience.
- Managed phone calls and inquiries, providing accurate information to maintain guest satisfaction.
- Coordinated room assignments and special requests to ensure optimal guest accommodations.
- Maintained a clean and organized front desk area to reflect professionalism and hospitality standards.
- Collaborated with housekeeping staff to communicate room statuses and special instructions effectively.
Lead Wellness Advisor
Elements Massage
Ken Caryl, CO
06.2020 - 05.2024
- Monitored client progress and adjusted plans as necessary to maintain motivation and accountability.
- Cultivated strong relationships with clients through effective communication and active listening skills.
- Provided support for employees dealing with chronic conditions by connecting them with relevant resources.
Shift Leader
wingstop
Littleton, CO
09.2019 - 06.2020
- Supervised daily operations to maintain workflow efficiency and uphold service standards during shifts.
- Trained and mentored team members on operational procedures to enhance service delivery and teamwork.
- Coordinated shift schedules and delegated tasks to optimize resource allocation and meet customer demands.
- Resolved customer inquiries and concerns promptly, fostering a positive service experience for patrons.
Shift Lead
Little Ceasers
Littleton, CO
07.2016 - 05.2019
- Coordinated daily operations and managed team tasks to maintain efficient workflow during shifts.
- Trained new employees on safety protocols and operational procedures to enhance team performance.
- Communicated shift needs effectively, promoting teamwork and optimal distribution of responsibilities among staff.
- Implemented quality control measures to maintain service standards and improve customer satisfaction levels.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experiences during service hours.
Education
Certification - EMT, Firefighter 1&2
First Coast Technical College
saint Agustine12-2025
High School Diploma - undefined
Highlands Ranch Highschool
highlands ranch05-2019
Skills
- Stress tolerance and resilience
- First aid certified
- Fitness and agility
- Emergency scene management
- Community relations
- Memory skills
Certification
- IS-200
- IS-800
- Firefighter 1
- Firefighter 2
- EMT
- BLS card
- Wildlands
- CPAT
- completed Fireteam test
Timeline
Pizza Delivery Driver
hungry Howie's
11.2024 - 02.2025
Front Desk Receptionist
Monarch hotel
06.2024 - 08.2024
Lead Wellness Advisor
Elements Massage
06.2020 - 05.2024
Shift Leader
wingstop
09.2019 - 06.2020
Shift Lead
Little Ceasers
07.2016 - 05.2019
High School Diploma - undefined
Highlands Ranch Highschool
Certification - EMT, Firefighter 1&2
First Coast Technical College
CONTACT
- (720) 334-6787
- Bdemolli111@gmail.com
- Lakewood, CO 80228