Ben Dunlap
Murfreesboro,TN
Summary
Experienced worker who is a fast learner and strives for excellence in all areas of life. A team player and reliable employee pursuing a role where hard work, dedication, and attention to detail will be highly valued.
Overview
3
3
years of professional experience
Work History
Licensed Insurance Agent
Rochelle Brown Agency
09.2023 - Current
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Responded to customer calls swiftly to resolve issues and answer questions.
First Assistant Manager
Sonic
03.2022 - 08.2023
- Serve as General Manager when needed
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Acting General Manager
Sonic
03.2023 - 05.2023
- Filled the role of General Manager while GM was on medical leave.
- Managed budget, payroll, hiring, termination, employee reviews, training, schedules.
- Monitored financial performance and controlled expenses to maximize profit.
- Maximized operational excellence by coaching and mentoring personnel on industry practices and company procedures.
Assistant Manager
Sonic
06.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Crew Leader
Sonic
03.2021 - 06.2021
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Cook
Sonic
12.2020 - 03.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
High School Diploma -
Penn Foster
Scranton, PA03.2022
Skills
- Organized and Detail Oriented
- Customer Service and Assistance
- Hiring and Training
- Task Prioritization
- Interpersonal Skills
- Inventory and Ordering
- Staff Management and Team Motivation
- ServSafe Certified
Timeline
Licensed Insurance Agent
Rochelle Brown Agency
09.2023 - Current
Acting General Manager
Sonic
03.2023 - 05.2023
First Assistant Manager
Sonic
03.2022 - 08.2023
Assistant Manager
Sonic
06.2021 - 03.2022
Crew Leader
Sonic
03.2021 - 06.2021
Cook
Sonic
12.2020 - 03.2021
High School Diploma -
Penn Foster
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