Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Ben Ellis

Honolulu

Summary

Diligent problem solver with a solid background in managing teams and optimizing customer and colleague satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments. Capable of thinking creatively and abstractly, resolving issues in unique and efficient ways, and comfortable handling tasks of greater importance.

Overview

4
4
years of professional experience

Work History

Customer Service Manager

University of Hawaii at Manoa Ticket & ID Office
04.2024 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed the inventory of my office and those around me, including various office, ID, and printer supplies
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Sales Associate

Longs Drugs Store
03.2023 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Customer Service Associate

University of Hawaii at Manoa Ticket & ID Office
09.2022 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of knowledge regarding campus services and facilities, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Operated efficiently in a team setting, building strong relationships with coworkers while maintaining professionalism and productivity.

Sales Associate

Hallmark Gold Crown
01.2021 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business, with many recurring customers recognizing and knowing me by name
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Mechanical Engineering

University of Hawaii At Manoa
Honolulu, HI
12-2026

High School Diploma -

Punahou School
Honolulu
06-2022

Skills

  • Fast Learner
  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Training and mentoring
  • Cash handling
  • Complaint resolution
  • Team building and leadership
  • Willingness to learn and try new things

Interests

Recreational Interests include going rock climbing, stand-up paddleboarding, and playing tennis & pickleball, as well as maintaining physical fitness through working out

Educational interests include aeronautics and aerospace, automobiles, and robotics

Timeline

Customer Service Manager

University of Hawaii at Manoa Ticket & ID Office
04.2024 - Current

Sales Associate

Longs Drugs Store
03.2023 - 03.2025

Customer Service Associate

University of Hawaii at Manoa Ticket & ID Office
09.2022 - 04.2024

Sales Associate

Hallmark Gold Crown
01.2021 - 06.2023

Bachelor of Science - Mechanical Engineering

University of Hawaii At Manoa

High School Diploma -

Punahou School

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Ben Ellis