Diligent problem solver with a solid background in managing teams and optimizing customer and colleague satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments. Capable of thinking creatively and abstractly, resolving issues in unique and efficient ways, and comfortable handling tasks of greater importance.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
University of Hawaii at Manoa Ticket & ID Office
2465 Campus Road, Campus Center Room 212, Honolulu
04.2024 - Current
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Managed the inventory of my office and those around me, including various office, ID, and printer supplies
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Sales Associate
Longs Drugs Store
2750 Woodlawn Dr Honolulu, HI 96822
03.2023 - 03.2025
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Customer Service Associate
University of Hawaii at Manoa Ticket & ID Office
2465 Campus Road, Campus Center Room 212, Honolulu
09.2022 - 04.2024
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Maintained a high level of knowledge regarding campus services and facilities, providing accurate information to customers.
Answered customer telephone calls promptly to avoid on-hold wait times.
Operated efficiently in a team setting, building strong relationships with coworkers while maintaining professionalism and productivity.
Sales Associate
Hallmark Gold Crown
1450 Ala Moana Boulevard, Honolulu, HI 96814
01.2021 - 06.2023
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business, with many recurring customers recognizing and knowing me by name
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Mechanical Engineering
University of Hawaii At Manoa
Honolulu, HI
12-2026
High School Diploma -
Punahou School
Honolulu
06-2022
Skills
Fast Learner
Customer service
Problem-solving
Microsoft outlook, word, and Excel
Customer focused
Training and mentoring
Cash handling
Complaint resolution
Team building and leadership
Willingness to learn and try new things
Interests
Recreational Interests include going rock climbing, stand-up paddleboarding, and playing tennis & pickleball, as well as maintaining physical fitness through working out
Educational interests include aeronautics and aerospace, automobiles, and robotics