Julianna McCouch
Clearwater,Florida
Summary
Next Generation Neuropsychology-Front Desk Receptionist
Cherry Hill, NJ-2022-2023
- Greeted patients daily while providing new patient paperwork, scanning insurance cards, and accompanying patients to the waiting room.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Scheduled appointments accurately, reducing conflicts or doublebookings.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Alloway Pizza & Grill
01.2020 - 07.2023
- Performed cash and credit transactions on over 50 people a day with 100% accuracy
- Delivered prompt and friendly service on phone calls
- Successfully managed 3 other staff members.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Customer Service/Server
Jimmies
04.2016 - 09.2020
- Provided excellent customer service with a helpful and friendly approach
- Successfully managed 4-6 staff members at any given time by assigning tasks, while ensuring customers satisfaction was met.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Master of Social Work -
Southeastern University
Lakeland, FL05.2025
Bachelor of Arts - Psychology
Rowan University
Glassboro, NJ05.2023
Skills
- Customer Service
- Cash Handling
- Appointment Scheduling
- Sensitive information handling
- Filing
- Problem-solving skills
- Listening Skills
- Time Management
- Fast Learner
- Strong Work Ethic
- Efficient multitasking
Honors Awards Achievements
- Dean's List, 2021-2022
- Dean's List, Fall 2021
- Dean's List, Fall 2022
- Phi Alpha Honors Society, 2024
Course Highlights
- Statistics in Psychology
- Psychology of Personality
- Abnormal Psychology
- Cognitive Psychology
- Criminal Law
- Forensic Law
- Research Methods in Psychology
Timeline
Customer Service Manager
Alloway Pizza & Grill
01.2020 - 07.2023
Customer Service/Server
Jimmies
04.2016 - 09.2020
Master of Social Work -
Southeastern University
Bachelor of Arts - Psychology
Rowan University