Hi I'm Ben and I hope to be part of your team soon! I'm a collaborative team player with dedication to partnering with coworkers to promote an engaging and empowering work culture. As well as being committed to contributing to superior service, revenue generation, and high productivity in a fast paced setting. I do great working under pressure and adapting to new situations and challenges.
Hi, I’m
Ben Fu
Katy,Texas
Summary
Overview
7
years of professional experience
Work History
Fiery Crab
General Manager
01.2024 - 06.2024
Job overview
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and point-of-sale (POS) systems.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Tiff's Treats
Manager on Duty
06.2023 - 12.2023
Job overview
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Sunny Pressure Washing, LLC
Sales Representative
12.2022 - 05.2023
Job overview
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Answered customer questions about products and services, helped locate solutions, and promoted key services.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal services.
OCM Foods
Assistant Project Manager
02.2022 - 12.2022
Job overview
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands..
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Planned, designed, and scheduled phases for large remodeling/renovation projects.
Eagle Stone LLC
Sales Associate
02.2020 - 04.2021
Job overview
- Engaged with customers to effectively build rapport and lasting relationships.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Resolved problems with high-profile clients and contractors to maintain relationships and increase return customer base.
United States Marine Corps
Marine Corps - Administrative Specialist (0111)
10.2017 - 02.2020
Job overview
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
Education
C. T. Bauer College of Business, University of HoustonHouston, TX
BBA from Marketing
12.2023
University Overview
• GPA: 3.7
Skills
- Fluent in English and Mandarin Chinese
- Certified with Excel, Word, and PowerPoint
- Proficient in 2020 Design and Toast
- Workflow Planning
- Branding
Websites
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
General Manager
Fiery Crab
01.2024 - 06.2024
Manager on Duty
Tiff's Treats
06.2023 - 12.2023
Sales Representative
Sunny Pressure Washing, LLC
12.2022 - 05.2023
Assistant Project Manager
OCM Foods
02.2022 - 12.2022
Sales Associate
Eagle Stone LLC
02.2020 - 04.2021
Marine Corps - Administrative Specialist (0111)
United States Marine Corps
10.2017 - 02.2020
C. T. Bauer College of Business, University of Houston
BBA from Marketing
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