Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Jacky Chen
General Manager
Brooklyn,NY
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
General Manager
China Express
Charlottesville, VA
01.2018 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
Director of Catering
Potbelly
Fairfax, VA
10.2015 - 10.2017
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
Logistics Associate
FedEx
Chantilly, VA
10.2015 - 01.2017
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Front End Associate
Hibachi Grill
Charlottesville, VA
06.2012 - 08.2015
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Applied Science - Applied Psychology
Northern Virginia Community College
Annandale, VA 09.2015 - 05.2017
Advanced Studies Diploma - General Studies
Albemarle High School
Charlottesville, VA 09.2012 - 05.2015
Skills
Performance improvement
Accomplishments
Awarded Employee of the Month in March 2016 for exceptional problem solving, attention to detail, and teamwork. Recognized by management for consistently exceeding expectations and providing a positive impact on the team and company.
Software
Google Workspace (Gmail, Google Drive, Google Calendar, Google Docs)
Analytics software (Google Analytics, Tableau, Power BI)
Certification
Certified [Employee of the month], [FedEx Express] - [March 2016]
Timeline
General Manager
China Express
01.2018 - Current
Certified [Employee of the month], [FedEx Express] - [March 2016]
03-2016
Director of Catering
Potbelly
10.2015 - 10.2017
Logistics Associate
FedEx
10.2015 - 01.2017
Associate of Applied Science - Applied Psychology
Northern Virginia Community College
09.2015 - 05.2017
Advanced Studies Diploma - General Studies
Albemarle High School
09.2012 - 05.2015
Front End Associate
Hibachi Grill
06.2012 - 08.2015
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