Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Jacky Chen
General Manager
Brooklyn,NY
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
General Manager
China Express
Charlottesville , VA
2018.01 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Analyzed market trends and competitor activities to create competitive advantages.
Director of Catering
Potbelly
Fairfax , VA
2015.10 - 2017.10
- Discussed client's event needs to develop recommendations for room options and possible menus.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
Logistics Associate
FedEx
Chantilly , VA
2015.10 - 2017.01
- Tracked orders and notified customers of status or potential delays.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Front End Associate
Hibachi Grill
Charlottesville , VA
2012.06 - 2015.08
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Performed carry-out and order preparation for pick-up services by packaging, transporting and loading customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
Education
Associate of Applied Science - Applied Psychology
Northern Virginia Community College
Annandale, VA 2015.09 - 2017.05
Advanced Studies Diploma - General Studies
Albemarle High School
Charlottesville, VA 2012.09 - 2015.05
Skills
Performance improvement
Accomplishments
Awarded Employee of the Month in March 2016 for exceptional problem solving, attention to detail, and teamwork. Recognized by management for consistently exceeding expectations and providing a positive impact on the team and company.
Software
Google Workspace (Gmail, Google Drive, Google Calendar, Google Docs)
Analytics software (Google Analytics, Tableau, Power BI)
Certification
Certified [Employee of the month], [FedEx Express] - [March 2016]
Timeline
General Manager
China Express
2018.01 - Current
Certified [Employee of the month], [FedEx Express] - [March 2016]
2016-03
Director of Catering
Potbelly
2015.10 - 2017.10
Logistics Associate
FedEx
2015.10 - 2017.01
Associate of Applied Science - Applied Psychology
Northern Virginia Community College
2015.09 - 2017.05
Advanced Studies Diploma - General Studies
Albemarle High School
2012.09 - 2015.05
Front End Associate
Hibachi Grill
2012.06 - 2015.08
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