Ben Harlow
Lakewood,CO
Summary
Information Technology Industry Professional with 28 years of related experience in Technical Support, Infrastructure Installation/Management, and Project Management. Possess extensive experience with Corporate, Hospitality, and Casino Environments. Seeking a new challenging opportunity.
Overview
27
27
years of professional experience
Work History
IT Director
Monarch Casino and Resort
Black Hawk, CO
02.2012 - Current
- Managed all IT design and installation for a $500 million expansion of the property here in Black Hawk
- This included a new hotel with 516 rooms, a spa, 3 restaurants, a sports book, and doubling the gaming floor space from 2014 to 2020
- Designed, procured, and coordinated the installation of all network infrastructure for the expansion for both the corporate and surveillance networks
- This also included the design and installation of a fiber passive optic network for the hotel guest rooms
- During the expansion managed the selection of software platforms for our business needs
- Handled the installation of several new systems including changing from Oasis to IGT for our gaming system, transitioning from Micros to Infogenesis, moving from LMS to Infor HMS, Infor GHR/WFM, and SpaSoft
- Handled specifications for all IT-related equipment for the expansion of the property
- This included ensuring redundancy from a hardware, software, power, and backup standpoint
- Coordinated implementation of several cyber security solutions
- This includes DarkTrace, Cisco IronPort, Websense/Forcepoint, KnowB4 (for testing and training), and DUO for MFA
- Currently working through a cyber security gap analysis with one of our technology partners to assess any further issues we should address
- During the expansion virtualized every possible server to increase redundancy while reducing server room footprint needs
- Increased from 20 virtual servers to 116 during the expansion process
- Handled all IT support operations during the expansion and am currently overseeing daily operations for the resort
- The IT team supports the network infrastructure, workstations, servers, phone system, surveillance system, and audio-visual components for the casino, hotel tower, sports book, spa, and food outlets
- Oversee all compliance requirements as a publicly traded company along with security, backup strategy, and disaster recovery
- Also, in charge of monitoring all security updates and patches are applied monthly to keep security vulnerabilities at a minimum
IT Supervisor
Atlantis Casino and Resort
Reno, NV
01.2010 - 02.2012
- Supervised HelpDesk operations supporting the entire property
IT Technician
Atlantis Casino and Resort
Reno, NV
04.2006 - 01.2010
- Handled HelpDesk calls for the entire property
- This included both software and hardware support for workstations, phones, audio-visual components, and surveillance cameras
Helpdesk Technician
EDI Support, Inc.
Reno, NV
01.2001 - 04.2006
- Provided support for 27 clients on our custom software solution for EDI x12 transactions
IT Support Technician
Data Engines
Reno, NV
10.1999 - 01.2001
- Handled Helpdesk phone calls for the entire company
- This included network infrastructure, workstations, servers, and phones
IT Technician
Intercomm Internet Services
Reno, NV
09.1997 - 10.1999
- Provided support via phone for internet connection troubleshooting
Education
Psychology -
University of Nevada Reno
Reno, NV06.2006
Skills
- Technical support management
- Enterprise architecture
- IT operations management
- Cybersecurity expertise
- IT compliance
- IT procurement
- IT change control
- Business analysis
- IT infrastructure management
- IT problem-solving
- IT budgeting
- IT policy development
- Network administration
- IT incident management
- IT training and development
- IT resource allocation
- IT service management
- IT performance metrics
References
- Craig Pleva, Asst. General Manager, Morongo Casino Resort & Spa, 775-813-2704
- Michelle Shriver, SVP Hospitality, Foxwoods Resort Casino, 702-782-8523
Languages
- English
- German
Technicalexperience
- Cisco
- Windows Server 2019/2022
- Group Policy
- Active Directory
- Microsoft SQL
- Linux
- IOS, and Android
- VMWare
- SSRS
- Crestron
- SolarWinds/Elastic
- FLIR/DVtel VMS
- IBM AS/400
- Veeam / Unitrends / Symantec
- AirWatch MDM
- Saflok, Assa Abloy VingCard
- POS - Agilysys, Micros
Timeline
IT Director
Monarch Casino and Resort
02.2012 - Current
IT Supervisor
Atlantis Casino and Resort
01.2010 - 02.2012
IT Technician
Atlantis Casino and Resort
04.2006 - 01.2010
Helpdesk Technician
EDI Support, Inc.
01.2001 - 04.2006
IT Support Technician
Data Engines
10.1999 - 01.2001
IT Technician
Intercomm Internet Services
09.1997 - 10.1999
Psychology -
University of Nevada Reno
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