Ben Hood
Des Moines,IA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Assistant Resort Property/Guest Service Manager
Driftwood Lodge Resort
05.2023 - 10.2023
- Managed day to day resort operations, including property maintenance, boat rentals, and guest services.
- Enhanced guest satisfaction by promptly addressing issues and providing exceptional guest service.
- Maintained high standards of cleanliness and safety, conducting regular inspections of resort facilities.
- Built strong rapport with guests to ensure satisfaction.
Owner/President
Pristine Window Cleaning LLC
06.2022 - 09.2023
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
Sales Representative
Legacy Restoration
10.2022 - 12.2022
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Coordinated with other departments, within the company, to maximize project efficiency.
- Built strong rapport with clients by understanding needs and clearly explaining services/products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bellman/Valet
Park Hyatt Beaver Creek Resort And Spa
08.2020 - 05.2022
- Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Explained important features of guest rooms to travelers.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
Ski Valet Supervisor
Park Hyatt Beaver Creek Resort And Spa
11.2019 - 03.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled guest complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
Education
High School Diploma -
Marshalltown High School
Marshalltown, IA05.2014
University of Northern Iowa
Cedar Falls, IAIowa Valley Community College - Marshalltown Community College
Marshalltown, IASkills
- Strategic Planning
- Integrity and Transparency
- Critical Thinking
- Positive Team Player
- Hospitality Service Expertise
- Verbal and Written Communication
Timeline
Assistant Resort Property/Guest Service Manager
Driftwood Lodge Resort
05.2023 - 10.2023
Sales Representative
Legacy Restoration
10.2022 - 12.2022
Owner/President
Pristine Window Cleaning LLC
06.2022 - 09.2023
Bellman/Valet
Park Hyatt Beaver Creek Resort And Spa
08.2020 - 05.2022
Ski Valet Supervisor
Park Hyatt Beaver Creek Resort And Spa
11.2019 - 03.2020
High School Diploma -
Marshalltown High School
University of Northern Iowa
Iowa Valley Community College - Marshalltown Community College
Similar Profiles
Shelly BorosShelly Boros
Food and Beverage Director at Driftwood Shores ResortFood and Beverage Director at Driftwood Shores Resort
Grace VeraGrace Vera
Retail Supervisor at Great Wolf Lodge ResortRetail Supervisor at Great Wolf Lodge Resort
Meshack NyandiriMeshack Nyandiri
Bartender at The Great Rift Valley Lodge and Golf ResortBartender at The Great Rift Valley Lodge and Golf Resort