Benjamin M. Kaufman
Arrowsmith,IL
Summary
Flexible copywriter with 13 years diverse professional experience. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Dedicated to broadening companies' customer bases by enhancing public appeal through clever advertising copy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consultant
Kaufman Consulting
01.2022 - Current
- New business set up, process improvement, product design, marketing, SEO, Copywriting
- Project Management, Data Mining, Analysis, and Visualization
- Life and retirement planning
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Analyzed problematic areas to provide recommendations and solutions.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Renegotiated outsourcing contracts to save considerable costs.
Claims Specialist
State Farm Insurance Company
07.2018 - 06.2021
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Monitored compliance with regulations and industry best practices to promote fair and proper treatment for insured customers.
- Applied critical thinking to verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Acted as first point of contact expert to both internal and external business partners.
CCC Sales Representative
State Farm Insurance Inc
09.2014 - 07.2018
- Identified customer needs to communicate and offer additional products and services to enhance experiences.
- Established strong customer and community relationships to help develop additional leads and referrals.
- Instructed sales team in negotiation tactics and approaches which lead to near 20% increase in quarterly team sales.
- Performed front line underwriting to minimize policy cancellation before initial approval.
General/Sales Manager
Furniture Row/Oak Express
08.2010 - 07.2014
- Handled all inventory, finance reports, scheduling, and market budgeting
- Organized procurement between corporate office and shipping with 3rd party vendors
- Analyzed retail market for potential to increase market share
- Coordinated special events within corporate guidelines with attention to ROI.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
Master of Business Administration -
Illinois State University
Normal, IL05.2018
Bachelor of Arts - Political Science And Government, Minor - Writing
Illinois State University
Normal, IL05.2008
Associate of Science -
Heartland Community College
Normal, IL12.2005
Skills
- Business Planning
- Management Coaching
- Critical Thinking
- Flexibility and learning agility
- Project Management
- Content Marketing
- Creative Writing, Multimedia Writing
- Peer Content Editing
Certification
- ACS, ALMI, FLMI
- IBM Data Analytics Professional Cert
Timeline
Consultant
Kaufman Consulting
01.2022 - Current
Claims Specialist
State Farm Insurance Company
07.2018 - 06.2021
CCC Sales Representative
State Farm Insurance Inc
09.2014 - 07.2018
General/Sales Manager
Furniture Row/Oak Express
08.2010 - 07.2014
Master of Business Administration -
Illinois State University
Bachelor of Arts - Political Science And Government, Minor - Writing
Illinois State University
Associate of Science -
Heartland Community College
- ACS, ALMI, FLMI
- IBM Data Analytics Professional Cert
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