Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Ben Lathrop

Ben Lathrop

Loris,SC

Summary

Accomplished General Manager with a strong background in operational management at Ht Auto, dedicated to boosting team performance and customer engagement. Instrumental in achieving 382 five-star Google reviews through targeted CRM initiatives. Skilled in financial oversight and nurturing client relationships for sustained growth.

Overview

3
3
years of professional experience

Work History

General Manager

Ht Auto
12.2023 - 09.2025
  • Enhanced team efficiency by mastering operational procedures and safety protocols.
  • Facilitated daily activities coordination for improved operational flow.
  • Led Service Advisors in upselling efforts, securing minimum GP percentage.
  • Generated 382 five-star Google reviews within one year through effective CRM management.

General Manager

Blacks Tire And Auto Service
05.2022 - 11.2023
  • Learned operational procedures and safety protocols to support team efficiency.
  • Supported management in staff scheduling and resource allocation tasks.
  • Contributed to inventory management by tracking supplies and equipment usage.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

Education

Auto Repair

Advanced Technology Institute
Virginia Beach, VA
06.1992

Skills

  • Leadership skills
  • Issue resolution
  • Management of operations
  • Collaborative teamwork
  • Customer engagement
  • Staff development and training
  • Inventory oversight
  • Motivation techniques

Timeline

General Manager

Ht Auto
12.2023 - 09.2025

General Manager

Blacks Tire And Auto Service
05.2022 - 11.2023

Auto Repair

Advanced Technology Institute

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