ASHLEY POZOS
Aaron's
Sulphur Springs,USA
15
years of professional experience
Results-driven leader with extensive experience in operational strategy and team collaboration. Led initiatives that optimized processes and navigated complex challenges, enhancing workplace culture. Strong communicator with a focus on delivering impactful outcomes.
Work History
General Manager
6 Years 11 Months- Managed comprehensive store operations, achieving planned growth and maximizing profit goals through accurate financial reporting.
- Recruited, hired, trained, and developed high-performing associate team to ensure efficient and successful daily operations.
- Personally oversee all renewal activity, closing lease agreements with a focus on exceptional customer service and long-term retention.
- Protect store assets by conducting weekly inventory reconciliations and managing supply levels to match merchandise demand.
- Ensure rigorous quality control by verifying that all new lease agreement follow-up calls are completed within one business day of delivery.
- Oversee administrative compliance, including timely bank deposits, fleet safety standards, and the certification/pricing of returned merchandise.
Gen Next General Manager
1 Year 1 Month- Directed daily operations, ensuring team alignment with company goals and customer satisfaction standards.
- Implemented process improvements, enhancing operational efficiency and reducing turnaround times for lease agreements.
- Developed training programs, mentoring staff to improve service quality and enhance employee performance.
- Coordinated inventory management, optimizing stock levels to meet customer demand while minimizing excess costs.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
Interim Regional Manager
6 Months- Monitored staffing levels across region, identified key talent, and facilitated their advancement into management roles.
- Set monthly performance benchmarks, led regional P&L meetings, and monitored store compliance with corporate operational standards.
- Monitored staffing levels across the region, identifying key talent and supporting their upward mobility into management roles.
- Oversaw regional inventory levels, ensured documentation accuracy, evaluated clearance pricing strategies, and managed bad debt write-offs to maintain financial integrity.
- Collaborated with the fleet department to manage Department of Transportation (DOT) compliance and vehicle maintenance across locations.
- Led regional operations, optimizing inventory management and logistics processes across multiple locations.
- Mentored and trained managerial staff, fostering a culture of performance excellence and accountability.
Customer Accounts Advisor Plus
4 Months- Assisted the General Manager with account recommendations, payment tracking, and operational functions as second-in-command.
- Counseled customers through the collection and renewal process to secure timely lease renewals and support ownership goals.
- Counseled customers through collection and renewal process, securing timely lease renewals and aligning with ownership goals.
- Maintained accurate database records, reviewed lease agreements, verified customer identification, and secured signatures to ensure compliance.
Sales Manager
4 Years 9 Months- Trained incoming sales associates, creating a customer-centric onboarding pipeline that enhanced new hire integration.
- Collaborated directly with territory, regional, and strategic managers to execute localized account strategies.
- Collaborated with territory, regional, and strategic managers to implement localized account strategies that aligned with market needs.
- Streamlined company file organization and developed internal support system that reduced administrative tasks for account managers.
Office Manager
1 Year 5 Months- Oversaw daily office workflows, managed executive calendars, coordinated weekly project team meetings to ensure alignment on project goals.
- Negotiated with vendors on wholesale billing and local marketing procedures to optimize cost management.
- Managed high-volume correspondence, updated client databases, maintained digital and physical filing systems to enhance information retrieval.
Customer Service Agent
4 Months- Resolved complex complaints, product issues, and service questions for 50 customer inquiries daily.
- Supported customer service managers by cross-training and providing performance feedback for tier-one support staff.
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Resolved customer inquiries efficiently using Best Buy’s CRM systems and product knowledge.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Store Manager
8 Months- Developed training programs, planned staff evaluations, and implemented corporate policies to enhance team readiness.
- Formulated quarterly and annual sales department budgets and analyzed operational records to inform profitability projections.
- Led daily store operations, ensuring efficient workflow and high standards of customer service.
- Developed staff training programs, enhancing employee performance and product knowledge.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
Education
High School Diploma
Skills
Operations management
P&L management
Inventory control
Collaborative work
Efficient multitasker
Leadership skills
Payroll administration
Employee scheduling
Team management
Staff management
Team leadership
Leadership and team building
Customer relations
Workforce planning
Operational compliance
Communication skills
Administrative skills
Employee engagement
Data analysis
Document management
Onboarding training
Budget management
Team player
New hire training
New hire training
Timeline
Gen Next General Manager
Aaron's Sales and Lease
01.2023 - 02.2024Read More
Interim Regional Manager
Aaron's
06.2022 - 12.2022Read More
General Manager
Aaron's
09.2019 - CurrentRead More
Customer Accounts Advisor Plus
Aaron's
05.2019 - 09.2019Read More
Sales Manager
Aaron's
08.2014 - 05.2019Read More
Office Manager
Circle G Carriages
02.2013 - 07.2014Read More
Customer Service Agent
Best Buy
10.2012 - 02.2013Read More
Store Manager
S.W.A.K.
12.2011 - 08.2012Read More
High School Diploma
Read More