Ben Lee
Spring
Overview
21
21
years of professional experience
Work History
Restaurant Owner/Operator
Oriental Garden
Spring
02.2008 - 04.2026
- Managed daily restaurant operations and ensured smooth service delivery.
- Ensured compliance with health and safety regulations throughout the establishment.
- Established customer service standards and trained staff to meet expectations.
- Monitored financial performance and managed budgeting processes efficiently.
- Scheduled staff shifts on a weekly basis based on expected demand levels.
- Interacted closely with customers through social media platforms like Facebook and Twitter.
- Maintained detailed records of stock inventory levels in order to minimize losses due to spoilage or theft.
- Monitored daily operations including customer service delivery, kitchen production levels, cash handling procedures.
- Developed relationships with suppliers in order to secure discounts on bulk orders of ingredients or supplies.
- Ensured adherence to all local health department regulations regarding sanitation practices.
- Resolved customer complaints in a timely manner while maintaining high standards of hospitality.
- Developed and implemented menu offerings based on customer preferences.
- Oversaw hiring, training, and scheduling of staff members effectively.
Restaurant Manager
Oriental Garden
Spring
03.2005 - 01.2008
- Oversaw daily restaurant operations to ensure smooth service and customer satisfaction.
- Managed staff scheduling and training to maintain efficient team performance.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Developed and implemented menu changes based on seasonal ingredients and customer feedback.
- Resolved customer complaints promptly to enhance dining experience and loyalty.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Coordinated vendor relationships to secure quality ingredients at competitive prices.
Education
Cypress Creek High School
Cypress , TxSome College (No Degree) - Applied Psychology
Lone Star College
Houston, TXSome College (No Degree) - Applied Psychology
Lone Star College
Tomball, TXSkills
- Restaurant management
- Food safety compliance
- Staff training
- Cost control
- Customer engagement
- Inventory management
- Vendor negotiation
- Menu development
- Problem solving
- Customer relations
- Conflict resolution
- Financial analysis
- Menu pricing
- Marketing strategy implementation
Timeline
Restaurant Owner/Operator
Oriental Garden
02.2008 - 04.2026
Restaurant Manager
Oriental Garden
03.2005 - 01.2008
Cypress Creek High School
Some College (No Degree) - Applied Psychology
Lone Star College
Some College (No Degree) - Applied Psychology
Lone Star College