Laura Aiken

• Managed daily operations of restaurant, ensuring high standards of food quality and customer service.
• Developed and implemented menu offerings based on customer preferences and seasonal ingredients.
• Oversaw inventory management, optimizing supply chain processes for cost efficiency.
• Trained and mentored staff, enhancing team performance and service delivery.
• Hired, trained, and supervised staff

• Streamlined patient registration process, enhancing efficiency and reducing wait times.
• Coordinated with medical staff to ensure accurate patient information collection and documentation.
• Implemented electronic health record systems, improving data retrieval accuracy and accessibility.
• Trained new team members on registration protocols and customer service standards.
• Verified patients' insurance to ensure all scheduled procedures are covered and collaborated with doctors' offices to confirm schedules and obtain approvals.
• Collected all necessary copays and deductibles

• Facilitated vehicle auctions by coordinating logistics and ensuring timely operations.
• Responsible for entering vehicle title data to change over repo titles in order to ready vehicles for auction.

• Coordinated patient registration processes, ensuring compliance with healthcare regulations and policies.
• Streamlined appointment scheduling, enhancing workflow efficiency for medical staff and patients.
• Managed electronic health record systems, ensuring accurate data entry and retrieval for patient information.
• Trained new staff on registration protocols, fostering a collaborative work environment and knowledge sharing.
• Verified insurance for emergency room and scheduled outpatient procedures.
• Supported patients with complaints and billing issues.

Completed courses in:

Anatomy and Physiology

Medical Terminology

Calculus

English

Psychology

Biology