Spending time with friends/family/pets
Ben Marchand
Dallas
Summary
Detail-oriented leader with exceptional communication and team management skills. Proven ability to handle multiple delegated tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach in identifying & addressing issues. Passionate about optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Area Manager
Valvoline Instant Oil Change
11.2021 - Current
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Collaborated cross-functionally to build, execute, monitor, and implement scalable processes to improve efficiency.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
Service Center Manager
Valvoline Instant Oil Change
04.2019 - 11.2021
- Trained new staff members on company policies and center expectations.
- Promoted a positive work culture by fostering open communication channels among team members.
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Maintained a safe working environment by enforcing strict safety protocols and guidelines.
- Managed budgets and resources effectively, ensuring profitability of the service center.
- Ensured compliance with industry regulations and company policies at all times within the service center operations.
Assistant Manager
Valvoline Instant Oil Change
04.2015 - 04.2019
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
Education
High School Diploma -
Jackson High School
Massillon, OH05-2014
Skills
- Process optimization
- Logistics management
- Strategic workforce planning
- Cross-functional coordination
- Performance analysis tools
- Analytical problem-solving
- Proficient in managing multiple tasks
- Statistical data analysis
- Proactive self-starter
- Personal development
Accomplishments
- Achieved company recognition for developing multiple user-friendly, data-driven reports though the introduction of SAP Analytics Cloud resulting in more efficient performance tracking throughout Valvoline Instant Oil Change.
- Identified and corrected an error in company-provided labor forecast resulting in a 10% increase in budgeted labor throughout the market.
- Created multiple data-driven tools using Microsoft Excel illustrating performance expectations & results which resulted in our market enforcing those tools to be used by all Area Managers
- Identified an operational issue causing customer attrition at ground-up locations, resolved by partnering with multiple vendors to create, test and implement a new tool and process for customer retention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork from home optionInterests
Video Games
Watching comedy
Playing guitar / writing music
Timeline
Area Manager
Valvoline Instant Oil Change
11.2021 - Current
Service Center Manager
Valvoline Instant Oil Change
04.2019 - 11.2021
Assistant Manager
Valvoline Instant Oil Change
04.2015 - 04.2019
High School Diploma -
Jackson High School
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