Curtis George
Katy,TX
Summary
Dynamic area manager with a proven track record at Mastec Inc., driving KPI performance and enhancing operational efficiency. Expertise in relationship management and data analysis, developing strategies that boost productivity and ensure safety compliance. Consistently achieved high customer satisfaction and team retention while managing over 11 diverse projects throughout the career.
Overview
9
9
years of professional experience
Work History
Area Manager
MasTec Inc.
Houston, TX
08.2021 - 12.2025
- Led team to exceed 90% of KPI performance and maintain 85% retention rate.
- Managed daily operations across multiple locations to ensure efficient service delivery.
- Developed operational strategies that aligned with company goals and addressed market demands.
- Analyzed performance data to pinpoint areas for service delivery improvement.
- Coordinated training programs to improve operational effectiveness and ensure safety compliance.
- Oversaw inventory management to maintain optimal stock levels and minimize waste.
- Implemented quality control measures to uphold service standards and customer satisfaction.
- Established quality control protocols to ensure compliance with company standards.
- Promoted workplace safety through safety initiatives and regular facility inspections.
Operations Manager
Goodman Networks
Houston, Texas
10.2017 - 08.2021
- Managed daily operations to ensure optimal workflow and service delivery.
- Implemented procedures that enhanced employee efficiency and productivity.
- Developed standard operating procedures to ensure process consistency and operational efficiency.
- Coordinated cross-functional teams to improve project execution and communication.
- Set weekly goals with leadership team to improve morale among field employees.
- Analyzed performance data to identify opportunities for improvement and optimization.
- Ensured compliance with safety regulations and company policies across all operations.
- Resolved customer complaints promptly, maintaining exceptional levels of satisfaction.
Field Supervisor
Goodman Networks
Houston, Texas
08.2016 - 10.2017
- Oversaw daily operations, improving organizational efficiency and productivity.
- Ensured staff compliance with OSHA regulations, promoting a culture of safety.
- Formulated strategies addressing operational gaps and enhancing performance.
- Optimized service delivery and cost-effectiveness while managing sub-partner performance.
- Maintained client satisfaction through delivery of exceptional customer service.
- Analyzed financial data to identify key performance indicator trends.
Education
Serve Safe Certification -
ServSafe National Restaurant Association
01.2026
High School -
Northside High School
Lafayette, LA01.2008
Skills
- Project management
- Supply chain management
- Budgeting
- KPI analysis
- Inventory control
- Data analysis
- Process optimization
- Controlling costs
- Performance management
- Team management
- Analytical thinking
- Problem solving
- Microsoft Office proficiency
- Communication skills
- Relationship management
- Process optimization
Projects Managed
- New Era
- Backpack
- Roost
- Verizon Fixed Wireless
- DirecTV Home Services
- Manada (Geek Squad)
- ATT Fixed Wireless
- Viasat
- Onestep
References
Available upon request.
Timeline
Area Manager
MasTec Inc.
08.2021 - 12.2025
Operations Manager
Goodman Networks
10.2017 - 08.2021
Field Supervisor
Goodman Networks
08.2016 - 10.2017
Serve Safe Certification -
ServSafe National Restaurant Association
High School -
Northside High School