Ben Matczak
Oconto Falls,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kwik Trip
04.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Auctioneer Assistant
Bahrke Auctions
06.2013 - 08.2019
- Maintained accurate records of sold items, enabling efficient post-auction follow-up and payment processing.
- Adapted quickly to changing situations during live auctions, providing timely support to both auctioneer and clients for successful outcomes.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
MBA - Finance
University of Wisconsin, La Crosse
La Crosse, WI05-2027
High School Diploma -
Gillett High School
Gillett, WI05-2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
- Assertiveness
Certification
- Student Pilot License
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Kwik Trip
04.2022 - 08.2024
Auctioneer Assistant
Bahrke Auctions
06.2013 - 08.2019
MBA - Finance
University of Wisconsin, La Crosse
High School Diploma -
Gillett High School
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