Ben Okpala
Bronx,NY
Summary
A dedicated, detail-oriented, resilient, adaptable professional with over 10 years of professional experience in leadership and administrative roles. Roles.
Proficient in managing a diverse background, coaching, and developing effective procedures. Successfully empowered staff to meet objectives while fostering a nurturing environment that inspires growth.
Employee retention strategies and data analysis. Demonstrated success in creating effective support programs that enhance employee retention while reducing burnout.
Overview
11
11
years of professional experience
Work History
Student Support Coordinator
Columbia Southern University
Orange Beach, Alabama
04.2023 - 08.2024
- Coordinated student support services to enhance academic success and retention.
- Assisted students with course selection and academic advising processes.
- Developed informational materials on university policies and resources for students.
- Collaborated with faculty to address student concerns and improve support strategies.
- Facilitated communication between departments to ensure cohesive support services.
- Developed and implemented student support programs to address academic, social, emotional, and behavioral needs.
Manager
Cablevision
Bronx, NY
07.2022 - 02.2023
- Managed daily operations of customer service team at Cablevision.
- Supervised staff performance and provided constructive feedback regularly.
- Coordinated training sessions for new employees on company policies.
- Maintained accurate records of team performance and customer interactions.
- Collaborated with other departments to streamline communication and workflows.
- Coached, mentored and trained team members in order to improve their job performance.
Administrative Executive
Time Warner Incorporation
New York, New York
10.2013 - 02.2020
- Managed scheduling and logistics for meetings and corporate events.
- Assisted in preparing reports and documentation for management review.
- Provided administrative support to senior executives and teams as needed.
- Managed multiple projects simultaneously while meeting deadlines.
- Created spreadsheets to track customer information and sales data.
Education
DBA - Doctorate in Business Administration
Columbia Southern University
Orange Beach, AL08-2024
MBA - Business Administration
Western Governors University
Salt Lake City, UT07-2015
BSC Economics - Business Economics
City University of New York
New York (City), NY05-2000
BSc Economics - Business Economics
City College of New York
New York (City), NY09-1996
Western Governors University -
Columbia Southern University
Orange Beach, ALSkills
- Employee retention strategies
- Resilience
- Multitasking abilities
- Data analysis skills
- Customer service excellence
- Persuasive skills
- Design-thinking and Innovative skills
Timeline
Student Support Coordinator
Columbia Southern University
04.2023 - 08.2024
Manager
Cablevision
07.2022 - 02.2023
Administrative Executive
Time Warner Incorporation
10.2013 - 02.2020
DBA - Doctorate in Business Administration
Columbia Southern University
MBA - Business Administration
Western Governors University
BSC Economics - Business Economics
City University of New York
BSc Economics - Business Economics
City College of New York
Western Governors University -
Columbia Southern University